Reyda Duzic
Starbucks, Barista
Edmonton,AB
13
Years of experience
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in training and mentoring staff to enhance customer service and operational efficiency. Proven ability to streamline inventory management, achieving significant waste reduction while fostering a goal-oriented team environment. Committed to delivering exceptional service and driving team performance. Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Work History
Supervisor
8 Years- Assisted in daily operations to promote effective workflow and quality customer service.
- Guided new baristas on the use of beverage preparation equipment and adherence to company standards.
- Checked inventory levels and facilitated supply restocking to support operational efficiency.
- Aided in the development of training programs that improved team performance and product knowledge.
- Supervised daily operations to ensure high-quality beverage preparation and customer service.
- Managed inventory levels, placing orders to maintain stock of coffee and supplies efficiently.
- Implemented best practices for cleanliness and safety in compliance with health regulations.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Monitored team performance, providing feedback to improve service speed and accuracy.
- Coordinated staff schedules to optimize coverage during peak business hours effectively.
- Led initiatives to streamline workflows, resulting in improved efficiency during busy shifts.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Assistant Manager
4 Years 7 Months- Assisted in training new baristas on beverage preparation and customer service standards.
- Ensured adherence to food safety and sanitation protocols during daily operations.
- Streamlined inventory management processes to reduce waste and improve supply efficiency.
- Collaborated with team members to achieve high customer satisfaction ratings consistently.
Education
High School Diploma
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Languages
English
Professional Working
tagalog
Elementary
Timeline
Supervisor
Starbucks, Barista
10.2018 - CurrentRead More
Assistant Manager
Starbucks, Barista
12.2013 - 07.2018Read More
Vancouver Tech
High School Diploma
Read More