Business Strategy & Entrepreneurship
Reychel Marey Templado
Calgary,Alberta
Summary
Motivated and dependable business graduate with 6+ years of diverse experience in customer service, administration, and operations across Canada and the Philippines. Proven leadership in team supervision, guest relations, and billing systems, with strong cross-cultural communication. Recently completed a Business Administration diploma from Bow Valley College and currently pursuing financial modeling certification (FMI Foundation). Passionate about client-focused service and ready to contribute to a growth-driven organization.
Overview
10
10
years of professional experience
Work History
Senior Beauty Consultant
Chatters Limited Partnership
Calgary, AB
01.2024 - Current
- Provide personalized product recommendations to a diverse clientele to support sales and customer satisfaction.
- Maintain a clean, organized, and visually appealing sales area in line with brand standards.
- Manage front desk operations including payment processing and client appointment scheduling.
- Resolve customer concerns with professionalism, empathy, and prompt service.
Manager Trainee
Zia Pension House(Family-Owned Business)
General Santos , Philippines
02.2021 - 02.2023
- Oversaw day-to-day operations including cashiering, room reservations, and housekeeping in a family-owned hospitality business.
- Supervised and trained staff to ensure high service standards and operational efficiency.
- Developed daily operational and financial reports; managed staff schedules and maintained accurate financial records.
- Handled customer complaints and implemented service improvements that enhanced guest satisfaction.
Insurance Coordinator 2/ Billing Clerk
Millenniums Cars Mindanao Inc.
General Santos City, Philippines
09.2018 - 02.2021
- Processed insurance claims and coordinated with clients and insurance companies to ensure smooth and timely settlements.
- Responded to inquiries and concerns through email and phone communication with clarity and professionalism.
- Maintained strong working relationships with partner insurance companies and dealership contacts.
- Prepared accurate billing invoices and facilitated negotiations for service discounts.
- Generated and submitted monthly sales and performance reports to senior management.
Customer Assistance Representative
RD Retail Group/Pricesmart Superstore
General Santos, Philippines
11.2014 - 09.2018
- Handled customer inquiries, complaints, and requests through phone calls and emails with professionalism.
- Resolved customer concerns with patience, product knowledge, and a customer-first mindset.
- Explained product features and benefits clearly to assist in customer decision-making.
- Processed purchase orders from affiliate companies and ensured accurate and timely fulfillment.
- Accurately logged customer details and transactions into the database system.
- Served as a backup cashier and supported cash settlement processes and reporting for the Treasury Officer.
Front Desk/Guest Service Agent Trainee
Centara Grand Beach Resort & Villas Krabi
Ao Nang Krabi , Thailand
01.2014 - 07.2014
- Welcomed guests in a friendly and professional manner, building rapport to enhance guest experience.
- Performed check-in and check-out procedures and handled general guest requests efficiently.
- Provided information about rooms, amenities, services, tour packages, and airport transportation.
- Processed payments, prepared end-of-shift reports, and maintained accurate guest records.
Education
Post Graduate Diploma - Business Administration Major In General Business
Bow Valley College
Alberta, Canada 09.2023 - 04.2025
Bachelor of Science - Tourism
Goldenstate College
General Santos City 03.2010 - 03.2014
Skills
- Customer Service Excellence
- Team Leadership
- Billing & Claims Processing
- Administrative & Front Desk Operations
- Sales & Product Consultation
- Technical Proficiency – Competent in Microsoft Office (Word, Excel, Outlook), POS systems, and data entry software
- Adaptability & Cross-Cultural Communication – Comfortable working with diverse teams and clients in international environments, both in Canada and abroad
- Attention to Detail & Multitasking
Timeline
Senior Beauty Consultant
Chatters Limited Partnership
01.2024 - Current
Post Graduate Diploma - Business Administration Major In General Business
Bow Valley College
09.2023 - 04.2025
Manager Trainee
Zia Pension House(Family-Owned Business)
02.2021 - 02.2023
Insurance Coordinator 2/ Billing Clerk
Millenniums Cars Mindanao Inc.
09.2018 - 02.2021
Customer Assistance Representative
RD Retail Group/Pricesmart Superstore
11.2014 - 09.2018
Front Desk/Guest Service Agent Trainee
Centara Grand Beach Resort & Villas Krabi
01.2014 - 07.2014
Bachelor of Science - Tourism
Goldenstate College
03.2010 - 03.2014
Certification
- 4 Seasons of Reconciliation Certificate – Indigenous Awareness Training
Completed: February 2025 - FMI Foundation Certificate – Financial Modeling Institute
In Progress, Expected: May 30, 2025
Accomplishments
- Achieved quarterly sales targets as an Insurance Coordinator, contributing to consistent team bonuses and performance incentives.
- Awarded product prizes and incentives from top haircare brands such as Design.Me, Redken, AG Care, and Pureology for consistently exceeding daily sales goals as a Senior Beauty Consultant.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Financial Modeling Institute (FMI) – Student Member
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offPersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveQuote
“She believed she could, so she did.”
R.S. Grey
Interests
Financial Literacy & Modeling
Travel & Culture
Personal Development & Lifelong Learning
Beauty & Skincare Trends
Software
Microsoft Suit
POS System
Canva
Power BI
Languages
English
Advanced (C1)
C1
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