Reyad Mohamed
Toronto
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Crew Member
Mona's Jerk
Toronto
02.2025 - Current
- Provided friendly customer service and handled customer inquiries.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to ensure efficient service during busy hours.
- Followed food safety guidelines to ensure health compliance standards were met.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
Retail Inventory Associate
WIS International
Toronto
09.2021 - 06.2025
- Conducted inventory counts to maintain accurate stock levels.
- Utilized barcode scanners to track and manage merchandise efficiently.
- Collaborated with team members to ensure timely project completion.
- Organized merchandise displays for optimal product visibility and access.
- Assisted in training new staff on inventory management procedures.
- Communicated with management regarding inventory discrepancies and issues.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Implemented safety protocols to ensure a secure working environment.
Call Center Agent
Ontario Federation For Cerebral Palsy
Toronto
07.2020 - 09.2023
- Managed inbound calls, addressing inquiries and resolving concerns promptly.
- Collaborated with team members to improve service delivery processes.
- Educated clients on available resources and support services offered by the organization.
- Maintained a positive attitude while handling challenging customer interactions.
- Managed high-volume of inbound and outbound customer calls.
- Maintained strong call control and quickly worked through scripts to address problems.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Updated customer accounts, addresses and contact information within call management databases.
Team Member
Burger King
Toronto
09.2019 - 09.2019
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted in managing inventory and restocking supplies as needed.
- Demonstrated effective communication skills while interacting with customers.
- Operated cash registers and processed transactions promptly and accurately.
Education
College Diploma - Computer Science
Humber college
Toronto, CanadaWestview Centennial Secondary School
Toronto, ONSkills
- Customer Service
- Counting
- Communication
- Inventory Control
- Conflict Resolution
- HTML
- CSS
- JavaScript
- SQL
- Time-Management
- Cash handling
- Inventory management
- Retail operations
- Stock organization
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Time management
- Inventory counts
- Safety awareness
- Valid Driver's license
- Cleaning
- Quality assurance
- Leadership qualities
- Creativity and innovation
- Safe food handling
- Health code compliance
- Teamwork and collaboration
- Self-discipline
Projects
Calculator, 07/01/24, 07/01/24, Created a calculator from scratch using notepad, Used Javascript for functionality, Used HTML for responsive functionality, Used CSS for styling
Hobbies and Interests
- Weight training
- Reading
- Dogs
- Writing
- Tech
- Media
Timeline
Crew Member
Mona's Jerk
02.2025 - Current
Retail Inventory Associate
WIS International
09.2021 - 06.2025
Call Center Agent
Ontario Federation For Cerebral Palsy
07.2020 - 09.2023
Team Member
Burger King
09.2019 - 09.2019
College Diploma - Computer Science
Humber college
Westview Centennial Secondary School