Rey Merced
North York,Canada
Summary
Dedicated and customer-focused Building Operator with over 5 years of hands-on experience in property operations, maintenance, and tenant service. Proven ability to manage HVAC, plumbing, electrical, and life safety systems in commercial environments. I am skilled in vendor coordination, emergency response, and computerized building automation systems. Known for professionalism, attention to detail, and a proactive approach to maintaining safe and efficient facilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Building Operator
Canadian Urban Limited
Markham, Canada
01.2016 - Current
- Experienced in building operations and logistics management across commercial and healthcare environments. Proven ability to ensure optimal facility performance, safety compliance, and team coordination.
- Responded to tenant service requests using Angus Anywhere, ensuring timely resolution and follow-up.
- Monitored and maintained computerized HVAC systems and life safety equipment, conducting regular inspections and documenting findings for capital planning.
- Performed general repairs including plumbing, painting, lighting, and ceiling tile replacements.
- Supervised contracted trades to uphold safety and quality standards.
- Maintained detailed logs of maintenance activities, equipment readings, and repair history.
- Supported emergency response efforts and monitored fire/security alarm systems.
- Assisted with water treatment testing and routine housekeeping duties.
- Delivered WHMIS and TDG training annually to ensure regulatory compliance.
Building Operator
Lisgar Development
Mississauga, Canada
01.2018 - 08.2019
- Respond to tenant service requests in an orderly and timely fashion. Ensure quality of work, make after-service follow up to ensure tenant satisfaction
- Monitor computerized HVAC control systems in tandem with other building operators.
- Perform inspections and conduct necessary tasks related to life safety systems
- Conduct daily routine building inspections including participating in monthly facility inspection with Operations team and document suggestions and solutions for management budgeting and approval.
- Perform general maintenance tasks such as minor plumbing, painting, and changing lights and ceiling tiles.
- Respond when called upon in an emergency or after-hours call. Ensure problems are resolved before leaving the premises or have actions planned to address issues in a timely fashion.
- Oversee and supervise contracted workers to ensure work is being done properly and the quality is not compromised.
- Maintain a detailed and up to date log of maintenance and repair activities.
Junior Building Operator
Polaris Realty
Mississauga, Canada
08.2017 - 12.2017
- Completed daily readings and performing daily inspections and in all necessary equipment
- Manage tenant service requests as directed using Angus Anywhere software
- Assist senior operators in conducting water treatment tests on cooling towers as required
- Perform general maintenance and housekeeping duties including painting, changing lights and ceiling tiles, and maintaining plumbing fixtures to good condition
Operations Lead
UPS-SCS 777 Creditstone (3PL-Baxter Healthcare)
04.2007 - 06.2016
- Handled day-to-day operations of the Outbound and Dispatch function that consists of 15-20 full-time and part-time associates in a healthcare facility
- Monitored and managed fire and security alarm systems of the building including communicating with monitoring service providers for emergency and non-emergency situations
- Trained all operations employees for their annual WHMIS and Transportation of Dangerous Goods training
Education
Building Environmental Systems (BES) Class I & II -
Seneca College
Toronto, ON12.2017
Diploma in Business Administration - Operations Management
Centennial College
Scarborough, ON01.1993
Skills
- HVAC
- Electrical Systems
- Plumbing Systems
- Life Safety Systems
- Fire Protection Systems
- Building Automation
- Preventive Maintenance
- Repairs
- Vendor Supervision
- Contractor Supervision
- Emergency Response
- On-Call Support
- Tenant Relations
- Service Requests
- WHMIS Compliance
- OH&S Compliance
- Blueprint Interpretation
- Technical Drawing Interpretation
- Microsoft Office
- CMMS Software
Certification
- WHMIS Certified
- OH&S Awareness Training
- First Aid & CPR (if applicable)
Additional Information
Valid Ontario Driver’s License with clean abstract, Comfortable working in all weather conditions, Strong interpersonal and communication skills, High level of professionalism and client service
Timeline
Building Operator
Lisgar Development
01.2018 - 08.2019
Junior Building Operator
Polaris Realty
08.2017 - 12.2017
Building Operator
Canadian Urban Limited
01.2016 - Current
Operations Lead
UPS-SCS 777 Creditstone (3PL-Baxter Healthcare)
04.2007 - 06.2016
Building Environmental Systems (BES) Class I & II -
Seneca College
Diploma in Business Administration - Operations Management
Centennial College