Rey Garcia
Livermore
Summary
Dynamic Sr. Field Operations Manager at Monarch Tractor with expertise in field deployment and customer training. Proven track record in enhancing equipment utilization and providing Tier 3 support. Bilingual communicator skilled in cross-functional collaboration, driving successful onboarding, and optimizing operational performance. Passionate about delivering impactful demonstrations and training at trade shows.
Overview
11
11
years of professional experience
Work History
Sr. Field Operations Manager
Monarch Tractor
Livermore
01.2021 - Current
- Lead deployment of new tractors to customers, including direct-to-customer installs.
- Deliver new customer onboarding and advanced operational training to ensure successful adoption.
- Provided hands-on onboarding and advanced autonomy operations training, enabling customers to confidently operate autonomous equipment.
- Conducted dealer product training to strengthen partner capabilities and ensure consistent field execution.
- Collaborated with sales teams on local and regional demonstrations to support customer adoption and sales efforts.
- Acted as Tier 3 onsite support for escalated technical issues, collaborating with engineering and support teams to resolve complex field challenges.
- Oversaw base installations, and validated equipment readiness to support successful deployments.
- Represented the company at trade shows and field events to support brand presence, product education, and customer engagement.
Warehouse Operations Associate
The Applied Companies
Nevada
01.2015 - 01.2021
- Safely operated stand-up, sit-down, and order-picker forklifts.
- Performed routine inventory counts, and supported warehouse organization initiatives.
- Managed loading, unloading, and palletization of inventory to optimize warehouse flow.
- Executed accurate order fulfillment using detailed pick lists to support timely shipping operations.
Education
Certified Medical Assistant -
Pima Medical Institute
Tucson, AZ01-2009
High School Diploma -
Foothill High School
Pleasanton, CA06-2004
Skills
- Field operations and deployment
- Field team leadership, training, and performance oversight
- Customer and dealer training
- Tier 3 field support
- Demo and trade show support
- Equipment installation and base setup
- Cross-functional collaboration
- Bilingual communication
Additional Qualifications
- Experience with Jira, mapping tools (map maker), and firmware/software updates
- Extensive overnight and multi-day travel with tractor and trailer across states to support operations, demos, and field support
- Strong mechanical aptitude with hands-on troubleshooting experience
- Proficient with hand and power tools for equipment setup and field support
- Experience working with electronic components and integrated systems
- Communicates professionally and effectively with both customer facing and partner facing stakeholders
- Known for a strong work ethic, reliability, and accountability
- CPR Certified
- Forklift Certified
Languages
Spanish
Professional
References
References available upon request.
Timeline
Sr. Field Operations Manager
Monarch Tractor
01.2021 - Current
Warehouse Operations Associate
The Applied Companies
01.2015 - 01.2021
Certified Medical Assistant -
Pima Medical Institute
High School Diploma -
Foothill High School