Rex Pio Castañeda
Mississauga,Canada
Summary
Compassionate Case Manager experienced in Community Employment Specialist environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
22
22
years of professional experience
Work History
Board of Trustees Member
The Canadian Chambers of Commerce of the Philippines
06.2018 - 09.2024
- Chairman Business & Labour Mobility Committee
Operations General Manager/Human Resource Coordinator
Westwood Village Inn and Smitty's Family Restaurant and Lounge
04.2009 - 06.2018
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Night Youth Counselor (Part Time)
Enviros Wilderness School Association
05.2006 - 12.2008
- Supervised 8 to 12 youth offenders Coed girls/boys and facility while on duty, supervision includes reading the logbook and holding oral reviews with other shift case counselors
- Performed administrative duties such incident report UAL paper work as set in the manual and make sure all papers files are filed in designated client files whether Excel file or CYOC File and likewise participate in policy development
- Monitored youth behavior and offered guidance and support for positive change.
- Facilitated group counseling sessions to support and encourage client growth.
AISH Generalist
Senior's and Community Support, Calgary, Alberta Government
11.2007 - 11.2008
- Determining the client continued eligibility for financial benefits; calculating the amounts in accordance with applicable policies
- Monitoring and updating client's progress on their case plans; linking clients to relevant community resources
- Advising clients of their rights and responsibilities and issuing initial benefits
- Completing client applications for AISH, as well as case planning and assessment, are other accountabilities
- Supervising 450 - 475 active clients and select, administer standardized vocational evaluation tools based on client's need, interests, history and vocational goals as preapprove by the client
Case Manager/Employment Placement Specialist
Career Links Program, Prospect
06.2004 - 12.2007
- Administered and Interviewed clients to clarify referral for intake information and develop initial individual service plan (I.S.P.)
- Established with client a plan to evaluate any or all of specific vocational skills, academic achievement, interest and behaviors, aptitudes and prospect employment
- Supervised 100 - 120 active clients and select, administer standardized vocational evaluation tools based on client's need, interests, history and vocational goals as preapprove by the client
- Coordinated and assessed with referrals or support workers and other direct counselor of client and other service providers
- Provided orientation to Case Management services to clients and service providers keeping them informed of any changes, Conducted and attended client conferences
- Monitored attendance and performance/progress of clients in training
- Scheduled appointments to provide support services to clients and to ensure a smooth transition into Placement
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Case Counselor (Part Time)
The Alberta Seventh Step Society
05.2005 - 10.2007
- Supervised 43 adult offenders and facility while on duty, supervision includes reading the logbook and holding oral reviews with other shift case counselors
- Performed administrative duties such intake and assessment as set in the manual and supervise support staff and volunteer and likewise participate in policy development
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Residential and Career Worker (Part Time)
Supported Lifestyle Ltd.
07.2005 - 09.2007
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Followed instructions and procedures to complete assigned tasks.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Dishwasher, Prep Cook, Helper Cook, Line Cook
Smitty's Family Restaurant and Lounge
11.2002 - 03.2005
Education
Bachelor of Arts Degree (Honours) - Philosophy & Mass Communication, Minor Psychology
Saint Paul Seminary Foundation
Silang, Philippines 01.2001
Skills
- Experienced as Manager/Case Manager/Employment Placement Specialist/ Employment Counselor/Outreach worker administrative/clerical functions
- Technically inclined with attention to detail and accuracy in utilizing various computer applications such as Microsoft Office, Windows XP, Excel, Word, Access, Outlook, PowerPoint, Email, Internet Browsing and Micros
- Human Resources Management
- Influential Networking
- Organizational Leadership
- Leadership experience
- Adaptable and Flexible
- Decision-Making
- Effective Communicator and Public Speaker
- Strong coordination and organizational skills with the ability to prioritize and multi-task various responsibilities
References
Available upon request
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Board of Trustees Member
The Canadian Chambers of Commerce of the Philippines
06.2018 - 09.2024
Operations General Manager/Human Resource Coordinator
Westwood Village Inn and Smitty's Family Restaurant and Lounge
04.2009 - 06.2018
AISH Generalist
Senior's and Community Support, Calgary, Alberta Government
11.2007 - 11.2008
Night Youth Counselor (Part Time)
Enviros Wilderness School Association
05.2006 - 12.2008
Residential and Career Worker (Part Time)
Supported Lifestyle Ltd.
07.2005 - 09.2007
Case Counselor (Part Time)
The Alberta Seventh Step Society
05.2005 - 10.2007
Case Manager/Employment Placement Specialist
Career Links Program, Prospect
06.2004 - 12.2007
Dishwasher, Prep Cook, Helper Cook, Line Cook
Smitty's Family Restaurant and Lounge
11.2002 - 03.2005
Bachelor of Arts Degree (Honours) - Philosophy & Mass Communication, Minor Psychology
Saint Paul Seminary Foundation
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