Rexhep Hasaj
Hospitality Professional
Tirana
Summary
Well versed hospitality professional with extensive experience on high-end cruise lines, delivering personalized service and fine dining at Michelin-star standards. Skilled as both waiter and Maitre'D, with strong delegating skills, conducting trainings, tableside service abilities, host dinner with guests etc. Passionate about anticipating guests’ needs and creating the extra mile moments that enhance the dining experience. Committed to excellence and fostering a warm, welcoming atmosphere. Wine lover!
Overview
9
9
years of professional experience
5
5
Languages
Work History
Assistant Maitre D'
Seabourn Cruise Line Limited
09.2021 - 12.2024
- High end dining experience
- Supervision of multiple restaurant operations
- Track of team member's performance for accurate appraisals
- Maintain public health according to USPH standards.
- Train staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving.
- Responsible for inventory and follow up with ordering consumables in advance.
Senior Waiter
Seabourn Cruise Line Limited
10.2019 - 09.2021
- Deliver personalized service through addressing guests by name and anticipating needs based on their experiences.
- Displayed enthusiasm and promoted excellent service to customers in multiple outlets such as Themed Restaurants, Buffet, Room Service, Grills etc
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer satisfaction by providing efficient and attentive service.
- Ensure dietary requirements are well attended.
Restaurant Supervisor
Viking Ocean Cruise Lines
06.2017 - 05.2019
- Improved customer satisfaction by ensuring consistent quality of food and 5 stars service.
- Monitored safety standards to maintain a safe working environment.
- Managing outlets during opening and closing hours while maintaining USPH standards
- Team responsibilties such as: Scheduling/Training/Appraisals
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Maitre D' of Italian Style Specialty Restaurant Manfredi
Restaurant Waiter
Viking Ocean Cruise Lines
11.2015 - 06.2017
- Flexibility/ Rotation in outlets such as Main Dining Room, Specialty Restaurants, Room Service and Pool Grill.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Skills
Fine dining experience
Timeline
Assistant Maitre D'
Seabourn Cruise Line Limited
09.2021 - 12.2024
Senior Waiter
Seabourn Cruise Line Limited
10.2019 - 09.2021
Restaurant Supervisor
Viking Ocean Cruise Lines
06.2017 - 05.2019
Restaurant Waiter
Viking Ocean Cruise Lines
11.2015 - 06.2017
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