Rexel Ann Terania
Spruce Grove,AB
Summary
Results-oriented hospitality professional with three years of experience in quick-service restaurants. Promoted from Crew Trainer to Team Leader for strong leadership and commitment to customer service. Skilled in team leadership, employee training, task delegation, and optimizing daily operations in fast-paced settings. Seeking Shift Supervisor position at Starbucks to leverage leadership and operational skills for enhancing customer experience.
Overview
4
4
years of professional experience
Work History
Team Leader
Mcdonalds, Golden Goose Holdings
Spruce Grove, Alberta
10.2023 - Current
- Lead and support crew members during daily operations in a fast-paced environment.
- Delegate tasks effectively to ensure efficient operations and exceptional customer service.
- Supervise shift operations, maintain productivity, and help ensure company standards are met.
- Resolve customer concerns professionally and make quick decisions to keep shifts running smoothly.
- Motivate and coach team members to achieve performance goals and maintain a positive work environment.
- Work closely with managers to maintain cleanliness, food safety, and operational excellence.
- Trained new employees on customer service standards and operational procedures.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Crew Member
Dairy Queen
Stony Plain, Alberta
12.2022 - 10.2023
- Provided excellent customer service in fast-paced food environment.
- Prepared and served food items following safety and quality standards.
- Operated cash register and handled customer transactions efficiently.
- Maintained cleanliness of work areas and dining facilities throughout shifts.
- Stocked supplies and managed inventory to meet daily demands.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Education
St. Peter The Apostle Catholic High School
Spruce Grove, AlbertaLangka Integrated School
Meycauayan , BulacanSkills
- Leadership
- Team Training & Coaching
- Customer Service
- Communication
- Task Delegation
- Team Motivation
- Fast Problem Solving
- Quick Decision-Making
- Multitasking
- Time Management
- Conflict Resolution
- Ability to Work Under Pressure
Timeline
Team Leader
Mcdonalds, Golden Goose Holdings
10.2023 - Current
Crew Member
Dairy Queen
12.2022 - 10.2023
St. Peter The Apostle Catholic High School
Langka Integrated School