Rex Renfro
Santa Clarita
Summary
Results-driven operations supervisor with proven skills in team leadership, customer relations, and conflict resolution. Committed to maintaining high safety standards and ensuring efficient service delivery in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Lead Attendant
Dapper Dans Car Wash
Santa Clarita
04.2025 - Current
- Supervised daily operations of car wash services and team members.
- Ensured cleanliness and organization of work areas and tools.
- Assisted in managing customer inquiries and service requests efficiently.
- Monitored vehicle safety protocols and quality standards consistently.
- Resolved customer complaints in a timely manner.
- Resolved conflicts between staff members in a professional manner.
- Ensured that all safety protocols were adhered to at all times.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Coordinated with other departments to ensure smooth operations.
- Performed routine maintenance on equipment as needed.
- Enforced rules and regulations regarding safety standards.
- Conducted regular inspections of equipment and facilities.
- Promoted positive relationships between employees and customers.
- Maintained cleanliness, neatness and organization of customer areas.
- Answered guest questions regarding amenities and services and offered assistance in solving problems.
- Handled various cleaning duties to keep common areas neat and organized.
- Interacted positively with guests and coworkers to build professional relationships.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Monitored main areas to replenish inventory items when supplies ran low.
- Opened and closed establishment on time with proper setup and procedure.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Monitored premises for potential risks and took appropriate action to keep patrons safe.
- Reported incidents of damage or loss to supervisor for immediate remediation.
Game Host
MB2 Entertainment
Santa Clarita
01.2025 - 04.2025
- Interacted with guests to encourage play and explained rules of each game.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Collaborated with team members to enhance guest experiences and streamline game operations.
- Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
- Guided guests through gameplay processes, ensuring clear understanding of rules and enhancing overall experience.
- Handled customer requests and complaints quickly to improve overall service.
- Monitored game area for safety and reported concerns to professionals for immediate assistance.
- Engaged guests in interactive games and activities at entertainment venue.
Porter / Lot Attendant
Jetworld Powersports
Castaic
07.2024 - 01.2025
- Maintained cleanliness and organization of the showroom floor.
- Operated equipment for transporting vehicles and products efficiently.
- Supported team in setting up promotional displays and events.
- Coordinated inventory management by restocking shelves as needed.
- Monitored safety procedures while handling power sports vehicles.
- Collaborated with staff to ensure timely service during peak hours.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Cleaned common areas following established schedules and prescribed methods.
- Performed basic maintenance and cleaning.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Maintained a safe work environment by adhering to all safety protocols.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Ensured that all areas were kept clean and tidy at all times.
- Greeted customers and provided assistance with their needs.
- Assisted in unloading merchandise from delivery trucks.
- Removed leaves and debris from driveway, sidewalks and other areas as directed by management.
- Maintained inventory of necessary supplies.
- Moved furniture and other heavy objects as needed throughout the facility.
- Inspected equipment for proper functioning and reported any issues to management.
- Performed regular inspections of floors, walls, ceilings, light fixtures for cleanliness standards.
- Assisted in setting up displays for special events or promotions.
- Moved and worked with vehicles to support sales activities.
- Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
- Received incoming shipments and verified contents against invoices or other documents.
- Secured buildings by locking rooms and main entrance doors and setting alarms.
- Stocked shelves and rotated inventory to ensure freshness of products.
- Traveled to local vendors to pick up supplies or equipment repairs.
- Prepared outgoing shipments by packing items according to company guidelines.
- Kept business entrances clean, tidy and professional in appearance.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Notified managers of repair needs or additions to building operating systems.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Inspected vehicles for cleanliness and readiness before customer viewings.
- Managed vehicle keys, ensuring secure handling and tracking of inventory.
- Collaborated with team members to keep the lot clean and orderly.
- Followed safety protocols while operating equipment and handling vehicles on-site.
- Ensured that all vehicles were parked in designated areas according to size and type.
- Inspected vehicles for damage upon arrival and departure from lot.
- Directed drivers to parking spots.
- Greeted customers and provided assistance to ensure a smooth check-in process.
- Performed minor maintenance tasks such as replacing light bulbs or repairing damaged fences and gates.
- Assisted drivers in locating their vehicles when requested using various tracking devices and systems in place at the lot.
- Updated records of vehicle arrivals and departures daily using computerized systems.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Assisted with traffic control during peak hours by directing cars into available spaces or other lots as needed.
Education
High School Diploma -
College of The Canyons
Valencia, California, CASkills
- Equipment maintenance
- Customer service
- Team building
- Inventory management
- Quality assurance
- Conflict resolution
- Routine inspections
- Problem resolution
- Time management
- Policy enforcement
- Strong leadership
- Safety awareness
- Strong work ethic
- Tool management
- Room inventory control
- Safety
Timeline
Lead Attendant
Dapper Dans Car Wash
04.2025 - Current
Game Host
MB2 Entertainment
01.2025 - 04.2025
Porter / Lot Attendant
Jetworld Powersports
07.2024 - 01.2025
High School Diploma -
College of The Canyons