Revathy Perumal
Mississauga,ON
Summary
Diligent Senior Business Systems Analyst and Scrum Product owner with strong background in analyzing and optimizing business systems to drive efficiency.
Having over 12+ Years of Expertise in business system analysis and data analysis with expertise in PLSQL, PowerBI. Experienced agile coach, adaptable and dependable, consistently meeting evolving organizational needs while ensuring successful outcomes. Known for fostering team collaboration and delivering tangible results in dynamic agile environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Business Systems Analyst
Cognizant Technology Solutions, CTS
03.2022 - 06.2024
- Engaged with business stakeholders to gather detailed requirements and understand their needs.
- Captured business and technical requirements and created at least 3-5 Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs) per year.
- Identified gaps, conflicts, or ambiguities in the requirements to ensure clarity and alignment with business goals.
- Analyzed current business processes ("As-Is") and defining the desired future state ("To-Be").
- Analyzed data from more than 4 source system like Loans, Deposits, mortgages to identify the business mapping logics and build criteria's and presented findings and key performance indicators (KPIs) to stakeholders using PowerBI reports and dashboards .
- Proposed improvements based on insights from process mapping using tools like Visio, Mural having better visualization of business process and improved efficiency, reduce costs, and gained customer satisfaction.
- Provided walk-through to data engineers on clear, actionable specifications to understand and work on and clarify any ambiguous or unclear aspects of the requirements to ensure alignment with business goals.
- Additionally took a dual role of scrum master and Worked with the product owner to manage and prioritize the product backlog. Clearly defined user Stories and coached team in story sizing.
- Guided development team define sprint goals, break down tasks, and ensure they understand the backlog items.
Business Analyst
Cognizant Technology Solutions, CTS
02.2018 - 02.2022
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Enabled Test data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
Senior Associate
Teamware Solutions
05.2018 - 09.2018
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Participated with stake holders in requirement gathering sessions and created Use case, Sequence and activity Diagrams using Confluence UML macro enabled
- Worked on long pending support tickets in JIRA and provided permanent fix to resolve the same.
- Post GO-LIVE, monitoring performance metrics to ensure the business functional objectives and SLAs are met.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Used LOE tool for project estimation while planning on enhancements based on lines of code change and functional
complexity. - Lead cross functional (Developers and Testers) agile team across shores.
- Facilitated daily standups , sprint planning, retrospectives and documented DOD, DOR and impediments captured as part of Review.
IT Analyst
Sakthi Infotech
07.2017 - 03.2018
- Created AI-based POS software Which is a point-of-sale system that utilizes artificial intelligence (AI) to automate and optimize tasks like customer engagement, sales opportunities, and inventory management. This improved efficiency and overall
system performance by 28%. - Responsible for managing, engaging, influencing, and motivating stakeholders.
- Identified scope for enhancements and designed workflows and operation charts for upgrades related to efficiency,
o Application approval and publishing on various POS app marketplaces
o Personalized product recommendations in Web
application
o Sales forecasting and Inventory Management
o End of Day Sales Report Generation - Improved growth of client relationship and rapid business expansion within assigned accounts
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
IT Analyst
Tata Consultancy Services
07.2008 - 07.2013
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Created Strategy documents, Use Case and Roadmaps and Integrated the legacy tools with Modernization Workbench and successfully completed Field expansion and language Conversion Projects for clients like MORGAN STANLEY, BANAMEX, ING etc
- Lead the entire Data Migration Team for a Project. Conducted design workshop with Clients and got approval for the Tata Tools and its strategies.
- Trained team to prepare unit test case and data using PLSQL queries and Created custom reports using Cognos.
- Integrated InforEAM modules with Internal ERP tool for migration of the clients legacy based POS to INTEGRATED POS.
- Successfully deployed Migration tools in client servers and trained their team members on the same.
- Addressed All Change requests(CRs) and bugs reported immediately and lead to successful implementation of the
project.
Education
Bachelor of Technology -
Anna University
Tamil Nadu, India04-2008
Skills
- Experience with OFSI, BCAR Reporting Standards
- Oracle, PLSQL Proficiency
- JIRA, Confluence , Mural
- Microsoft Visio, Excel, Word, PowerPoint
- PowerBI Data Visualization
- Data mapping
- Agile Scrum methodologies
- Proficient in BDD and TDD development techniques
- Knowledgeable in data modelling and User acceptance testing
- Proficient in Google Cloud Platform
- C, Python, eSqlC, Unix Shell Scripting,
- Worked in Linux, Windows
Accomplishments
- Received Best Employee Sapphire award for my client engagement and overall performance
- Supervised team of 5 business system analysts.
- Prepared an End-To-End Process flow diagram for better understanding of As-Is business process and the change impact.
- Automated repetitive tasks into batch jobs
- Recommended technology upgrades from Nettizza to AWS cloud.
Certification
- Certified ScrumMaster Product Owner (CSPO) - Scrum Alliance.
- Google Cloud Certified – Cloud Digital Leader - Google.
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
Senior Business Systems Analyst
Cognizant Technology Solutions, CTS
03.2022 - 06.2024
Senior Associate
Teamware Solutions
05.2018 - 09.2018
Business Analyst
Cognizant Technology Solutions, CTS
02.2018 - 02.2022
IT Analyst
Sakthi Infotech
07.2017 - 03.2018
IT Analyst
Tata Consultancy Services
07.2008 - 07.2013
Bachelor of Technology -
Anna University
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