Revashnie Naidoo
Toronto,Ontario
Summary
Dedicated and detail-oriented individual seeking an entry-level position at an established organization to gain exposure, experience, and expand my skills.
Overview
3
3
years of professional experience
Work History
Student Volunteer
Administrative Assistant
Academic Institute of Excellence
04.2021 - 10.2022
- Assist the Qualification Co-Ordinator by ensuring that the student portal is ready for each new intake in terms of subject information. This will include but is not limited to, creating and maintaining timetables, uploading assessments, creating online classes, and assigning lecturers to respective subjects
- Answering, solving, and closing requests submitted via phone, email, and our online ticketing system within the 1-2 workday agreed to timeframe
- Assist with general academic administration-related duties as and when required
- Ensure making assessments were completed by the lectures and submitted within the specified timeframe as well as following up with lecturers and informing your Qualification Co-Ordinator when marking falls behind
- Creating Statements of Results as and when they become available, and distributing them to the relevant students
- Assisting and guiding the students to compile their Portfolio of Evidence before it is sent through for Assessment, Moderation, and External Verification (if applicable)
- Assist in generating Certificate of Competence creation after external verification (if applicable)
- Upload learners onto relevant systems used by various SETAs/CETAs (if applicable)
- Assisting with the re-registration process of students
- Recognizing and noting possible problems in advance and suggesting solutions
- In the case that complaints do arise the Student Support is responsible to assist in the gathering of any information for the RCO department investigations
- Recognizing patterns of problems and pre-empting the problem by providing and managing the implementation of solutions
- Be willing to go beyond expectations to ensure students are satisfied
- Work together with the Qualification Co-Ordinator to populate master lists, distribute and order exam vouchers (if applicable)
- Work together with the Qualification Co-Ordinator to populate the master Adobe lists and liaise with students in terms of any software related queries (if applicable)
- Manage resources on SharePoint and ensure filing is neat and up to date
- Assist with Open Days on certain Saturdays
- Assist with late shifts and Saturday class shifts when needed
- Create, monitor and manage all online classes as per the timetables
- Assist with drafting any official documentation and send it to management for vetting such as confirmation letters and letters of good standing
- Doing routine quality checks to ensure that classes are recorded, the sound is up the standard and the correct company stationary is used
- Assist with walk-in students who would like to meet regarding any academic/support related queries
- Assist with basic IT/Software related queries by accessing a student’s computer remotely or on campus
- Assisting with Live Chats and ensuring that the information provided is accurate and punctual
- Assist in Reception with basic Reception duties
- (Answering calls and assisting walk-in students/parents).
Administrative Assistant
Learnfast Training Solutions
04.2021 - 10.2022
- Create Delegate profiles on the LMS using information from CRM
- Delegate on boarding to the LMS and sending of login details
- Point of contact for platform users who may have queries
- (Assistance with login into sessions on morning of training)
- Communicate platform wide support issues in a timely manner and escalate support issues to hosting providers
- Work with hosting providers to ensure that the platform is operational within the agreed uptime parameters
- Support users in the use of platforms and tools (Download content, learner guides, exercise files, submitting files, downloading certificates etc.)
- Report any support issues that are unable to be solved
- Explain POE online submission
- Explain formative assessments if required
- Explain summative assessments if required
- Explain how to comply with the POE submission date or log POE extension date
- Explain POE Requirements if needed
- Assist with SORs and / or registrations
- Undertake other duties not specifically stated above, which from time to time are necessary for the effective performance of the business without altering the nature or level of responsibility involved
- Day to day tasks of answering support emails and calls from platform users
- Report any support issues that are unable to be solved
- Work with internal staff and external partners to ensure student and tutor support is consistent.
Accreditation Administrator
Academic Institute of Excellence
10.2020 - 03.2021
- Keep record of all the Portfolio of Evidence whereabouts
- Learner Management Excel Sheet - Maintain Information Sheet and Learner Management Excel Sheet - updating learner status as progress through different stages
- Use CRM to add new learners to the Learner Management Excel Sheet
- Be a point of contact for all extension requests from the client, approve/reject extension request and update record on Learner Management Sheet accordingly
- Assessment and Moderation - Book assessment and moderation with relevant Assessor and Moderator once there is a batch
- Portfolio of Evidence Result - Communicate Portfolio of Evidence Result to Learner once received from Assessor
- Upload learner onto relevant systems used by different SETA
- Generate Statement of Results and Certificate of Competence - Generate Certificate of Competence based on the Statement of Results received from Facilitator, Deidre
- Notify learner for collection of Portfolio of Evidence with Statement of Results and Certificate of Competence –Once certificate and Statement of Results printing is done, notify learner for collection at relevant campus
- Updating Learner Management System with each portfolio of evidence submission
- Follow up with learners should Portfolio of evidence not be submitted on the agreed submission date
- Do a weekly recon of current portfolios available for assessment and moderation across all campuses and the end of every week
- Involved as a shared resource to provide administrative support related to accreditation submissions at other brands within the group of companies
- (AIE) www.aie.ac Private post-secondary technical and vocational education and training college
Administrative Assistant
01.2020 - 09.2020
- Management and calculation of term marks
- Management of Notifications via emails or tickets
- Overseeing, arranging and releasing the re-marking, re-check application, and submission process
- Management and dispatch statements of results to relevant students
- Assist with general academic administration related duties as and when required.
Education
Bachelor of Arts - Psychology
York University
Toronto, ON04.2025
Email Etiquette Completion Certificate - Short Course
Learnfast Training Solutions
08.2022
Emotional Intelligence Completion Certificate - Short Course
Learnfast Training Soulutions
08.2022
1st Year Bachelor of Arts - Psychology
University of Johannesburg
11.2019
Social Sciences Founation Program - Social Sciences
IIE MSA
11.2018
Skills
- Effective communication
- Client liaison
- Strategic planning
- Creative problem solving
- Emotional Intelligence
- Email Etiquette
- Academic Writing
- Administration
Accomplishments
- Head of Human Resources and Quality Assurance – AIE / Learnfast Training Solutions
- Ms Mignon Paulsen +27 11 262 5115 / mignonp@aie.ac
- Former Head of Department: Student Support - AIE
- Ms Michelle-Louise Weldhagen +27 11 262 5115 / michellelw@aie.ac
- Former Head of Department: Student Support – AIE / Learnfast Training Solutions
- Ms Jesse-Lee Esau +27 76 409 5468 / jessee@aie.ac
- Former Qualifications Coordinator: School of Draughting and Technical Design- AIE
Timeline
Administrative Assistant
Academic Institute of Excellence
04.2021 - 10.2022
Administrative Assistant
Learnfast Training Solutions
04.2021 - 10.2022
Accreditation Administrator
Academic Institute of Excellence
10.2020 - 03.2021
Administrative Assistant
01.2020 - 09.2020
Student Volunteer
Bachelor of Arts - Psychology
York University
Email Etiquette Completion Certificate - Short Course
Learnfast Training Solutions
Emotional Intelligence Completion Certificate - Short Course
Learnfast Training Soulutions
1st Year Bachelor of Arts - Psychology
University of Johannesburg
Social Sciences Founation Program - Social Sciences
IIE MSA
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