Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Revant Joshi

Coquitlam,BC

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

2
2
years of professional experience

Work History

Concierge

Alliance Maintenance LTD
01.2023 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed resident inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality building experiences.
  • Developed strong relationships with Strata council and the residents.
  • Facilitated and coordinated transportation services for guests.
  • Handled packages with ease during peak seasons.

Concierge Team Member

Royal Concierge
11.2021 - 06.2022
  • Worked in high profile and high intensity buildings such as Brentwood, One Harbour Green and Fairmont Pacific.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Made successful POS transactions to collect Strata Fees.

Education

BBA - International Business And Logistics

Capilano University
North Vancouver, BC
2025

Highschool Diploma - Commerce

Delhi Public School
Ahmedabad, Gujarat, India
07.2020

Skills

  • Proficient with Microsoft Word, Excel, Powerpoint
  • Problem solving
  • Effective Communication skills, following through, making conversation and so on
  • Customer Service
  • Guest Experiences
  • Management Interaction
  • Interpersonal Communications

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual

Timeline

Concierge

Alliance Maintenance LTD
01.2023 - Current

Concierge Team Member

Royal Concierge
11.2021 - 06.2022

BBA - International Business And Logistics

Capilano University

Highschool Diploma - Commerce

Delhi Public School

Similar Profiles

CREATE PROFILE
Revant Joshi