Reuben Osei Appiagyei
Etobicoke
Summary
Experienced in a fast-paced office environment, I have developed strong organizational and coordination skills while transitioning into a new field. Proficient in managing schedules, handling correspondence, and supporting team projects with efficiency. Eager to utilize these transferable skills to contribute value and achieve results in a different industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
R. J. Baker Financial and Consulting
05.2021 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Lead Hand – Shipping and Receiving
Rollaway Screen Solution
11.2019 - 09.2021
- Coordinated team tasks to complete projects on time and within budget constraints.
- Boosted overall productivity by providing hands-on training and guidance to junior team members.
- Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
- Optimized workflows with effective communication among team members, resulting in higher quality output.
- Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
- Adhered to industry safety protocols and enforced team member compliance.
- Established clear expectations for performance standards within the team encouraging accountability among all members.
- Proactively identified areas for improvement in existing procedures leading initiatives aimed at optimizing workflow efficiency.
- Mentored new hires through comprehensive training programs, fostering professional growth and building strong teams.
- Adapted quickly to changing priorities, ensuring seamless transitions between tasks without compromising deadlines or quality standards.
Banking Associate
The Royal Bank Ghana / Consolidated Bank Ghana
06.2016 - 07.2019
- Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
- Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
- Optimized time management skills by prioritizing tasks based on urgency levels while meeting strict deadlines and maintaining attention to detail.
- Exceeded sales targets through proactive outreach efforts, promoting bank offerings to new and existing clients.
- Implemented effective cash handling policies that minimized discrepancies between recorded transactions and actual balances held at the end of each business day.
Education
Graduate Certificate - International Business Management
Seneca College of Applied Arts And Technology
North York04.2021
Bachelor of Science - Accounting and Education
University of Education, Winneba
Ghana07.2013
Diploma - Accounting
Sunyani Polytechnic
Ghana07.2008
Skills
- Customer service
- Inventory control
- Branch operations
- Data entry
- Team oversight
- Payment processing
- Team member training
- Safety protocols
- Banking software proficiency
- Administrative support
- Team coordination
- Time management
- Workplace ethics
- Portfolio management
- File organization
- Customer and client relations
- Cross-selling products
- Computer proficiency
- Clerical support
- Supervisory support
- Critical thinking
- Strong problem solver
- Scheduling
- Microsoft Office Suite
- Documentation and recordkeeping
- Attention to detail
- Scheduling and calendar management
- Cash handling
- Teller experience
- Recordkeeping
- Invoice processing
- Purchasing processes
Languages
English
Full Professional
Certification
- Ontario Driver's License
- Home Health Aide (HHA) Certification
- First Aid Certification
- CPR/AED Certification
- TCPS 2 Core
Timeline
Administrative Assistant
R. J. Baker Financial and Consulting
05.2021 - 09.2024
Lead Hand – Shipping and Receiving
Rollaway Screen Solution
11.2019 - 09.2021
Banking Associate
The Royal Bank Ghana / Consolidated Bank Ghana
06.2016 - 07.2019
Graduate Certificate - International Business Management
Seneca College of Applied Arts And Technology
Bachelor of Science - Accounting and Education
University of Education, Winneba
Diploma - Accounting
Sunyani Polytechnic
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