RETWAAN MOHAMED
Edmonton,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced Customer Service Representative fluent in English,Swahili and Somali languages. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Yumis Cop
02.2019 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Somali Centre For Family Services
01.2017 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
High School Diploma -
MAINA WANJIGI SECONDARY SCHOOL
NAIROBI KENYA11.2015
Skills
- Delivery Scheduling
- Quality Assurance Controls
- Retail Sales Customer Service
- Call Triaging
- Shipping and Receiving Understanding
Languages
Swahili
Native or Bilingual
Somali
Native or Bilingual
Timeline
Customer Service Representative
Yumis Cop
02.2019 - 02.2022
Customer Service Representative
Somali Centre For Family Services
01.2017 - 01.2018
High School Diploma -
MAINA WANJIGI SECONDARY SCHOOL
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