Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zain Masood

Surrey,BC

Summary

Aspiring to contribute to an organization that facilitates the utilization of skills and abilities for professional and personal advancement. Seeking a career within a learning-oriented and competitive setting to further develop technical and leadership competencies while adding value to the organization. Demonstrated proficiency in executing tasks successfully, leveraging knowledge and experience to navigate challenges and drive results

Overview

6
6
years of professional experience

Work History

Supervisor

Epic Menswear
03.2023 - Current
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Enhanced brand awareness with captivating in-store displays and interactive customer experiences.
  • Trained new Sales Brand Ambassadors on company policies, product knowledge, and effective selling techniques.

Client Development Associate

Global Taxes & Financial Consulting
08.2020 - 07.2021
  • Autonomously maintained and improved existing clients base by effectively identifying opportunities, generating leads, and nourishing strong client relationships
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.

Intern

King's Meatech Systems Pvt. Ltd.
06.2018 - 12.2018
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.

Education

MASTERS IN BUSINESS ADMINISTRATION -

University Canada West
Vancouver, BC
09.2023

BACHELORS IN BUSINESS MANAGEMENT -

University of Massachusetts Boston
Boston, MA
05.2020

Skills

  • Interpersonal Skills
  • Time Management
  • Microsoft Office
  • Problem Solving
  • Adaptability
  • Computer Literacy

Timeline

Supervisor

Epic Menswear
03.2023 - Current

Client Development Associate

Global Taxes & Financial Consulting
08.2020 - 07.2021

Intern

King's Meatech Systems Pvt. Ltd.
06.2018 - 12.2018

MASTERS IN BUSINESS ADMINISTRATION -

University Canada West

BACHELORS IN BUSINESS MANAGEMENT -

University of Massachusetts Boston

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