Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yazmin Lopez

Placentia

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Alta Resources
Brea
07.2024 - Current
  • Answered incoming calls while delivering professional and knowledgeable service to meet customer needs.
  • Assisted customers with inquiries and resolved issues to enhance overall customer satisfaction.
  • Documented customer complaints promptly, ensuring effective follow-up and resolution.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Manager

Mobil Gas Station
Anaheim
03.2018 - 06.2023
  • Supervised daily operations and managed staff scheduling to optimize service delivery.
  • Trained and mentored new employees on company policies and customer service standards.
  • Oversaw cash handling procedures and maintained accurate financial reporting to support operational integrity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed timely orders for merchandise to ensure consistent supply.
  • Coordinated with vendors for timely delivery of products and services.
  • Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
  • Monitoring gas prices to ensure they remain competitive in the market.

Education

High School Diploma -

El Camino Real High School
Placentia, CA
06-2012

Associate of Science - Sociology

Santiago Canyon College
Orange, CA
04-2026

Skills

  • Customer service
  • Call handling
  • Issue resolution
  • Active listening
  • Verbal and written communication
  • Attention to detail
  • Service procedures
  • Data entry
  • Problem solving
  • Decision-making
  • Computer proficiency
  • Team leadership
  • Customer feedback

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Alta Resources
07.2024 - Current

Manager

Mobil Gas Station
03.2018 - 06.2023

High School Diploma -

El Camino Real High School

Associate of Science - Sociology

Santiago Canyon College
Yazmin Lopez