Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jayde Bankhead

Fort St. John

Summary

Highly organized and positive individual dedicated to ensuring efficient office operations. Proficient in essential administrative tasks and skilled in various software applications. Experienced in managing schedules and handling correspondence. Offers strong organizational abilities and a passion for learning and growth in office environments. Adaptable and reliable, with a strong focus on achieving results in a fast-paced environment. Ready to utilize and develop organizational and communication skills in the desired position role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dental Office Administrator

Fort St. John Dental Clinic
10.2024 - Current
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Answered incoming calls, directing clients to individuals addressing specific needs.

MOA, Practicum Placement

Restore Medical Clinic
08.2023 - Current
  • Ensured accurate data entry of medical information into the correct patient's chart
  • Received and processed referrals, handling both accepted and rejected with accuracy and attention to detail
  • Scheduled, rescheduled, and confirmed appointments via email and phone with excellent customer service
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Shift Supervisor and Server

Boston Pizza
11.2018 - 08.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Specialist Diploma - Medical Office Administrator/ Ward Clerk

Willis College
01.2023

High School Diploma -

Spirit River Reginal Academy
01.2017

Skills

  • Medical terminology knowledge
  • Exceptional customer service abilities
  • Great communication skills
  • Strong work ethic
  • Patient scheduling
  • Ability to perform in a fast-paced, multitasking environment
  • Experience with Accuro and PS Suites EMR
  • Quick learner
  • Cash handling
  • Proficient with Microsoft Office
  • HIPAA compliance
  • Dental software proficiency

Certification

  • Occupational first aid level 1, 06/01/25
  • WHMIS, 03/01/23
  • First Aid for Opioid Poisoning emergencies, 03/01/23
  • Food safety, 06/01/27

Timeline

Dental Office Administrator

Fort St. John Dental Clinic
10.2024 - Current

MOA, Practicum Placement

Restore Medical Clinic
08.2023 - Current

Shift Supervisor and Server

Boston Pizza
11.2018 - 08.2022

High School Diploma -

Spirit River Reginal Academy
  • Occupational first aid level 1, 06/01/25
  • WHMIS, 03/01/23
  • First Aid for Opioid Poisoning emergencies, 03/01/23
  • Food safety, 06/01/27

Specialist Diploma - Medical Office Administrator/ Ward Clerk

Willis College
Jayde Bankhead