Marcus X. Paulino
Toronto,ON
Summary
Detail-oriented, self-driven professional with 7+ years of experience in client-facing roles. Passionate about technology, systems optimization, and creating seamless user experiences. Skilled in problem-solving, process improvement, and adapting quickly to new tools. Currently pivoting into tech operations and automation with strong foundational skills in communication, organization, and self-leadership.
Overview
7
7
years of professional experience
Work History
Course Advisor
Australian Institute of Business
Toronto, ON
11.2024 - Current
- Utilized a consultative selling approach to identify customer needs.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Account Executive
HomeStars
09.2023 - 08.2024
- Company Overview: Home Improvement Tech
- Managed end-to-end tech-assisted sales processes for inbound/outbound accounts.
- Leveraged CRMs to monitor performance and maintain client relationships.
- Thrived in a fast-paced, feedback-driven environment.
Fitness Advisor
Goodlife Fitness
08.2022 - 12.2023
- Company Overview: Health & Wellness
- Led discovery meetings, guided customers through onboarding, and improved client retention through consistent communication.
- Scheduled appointments and tracked follow-ups using internal systems.
Advisor
Beneva
03.2022 - 08.2023
- Company Overview: Insurance
- Presented complex coverage solutions to small business owners.
- Developed efficiency systems for lead generation and CRM tracking.
Field Representative
Global Faces Direct
09.2021 - 03.2022
- Company Overview: Non-Profit Canvassing
- Represented major international charities; exceeded donor targets by communicating compelling brand messages.
- Learned to adjust messaging, pacing, and tone through real-time feedback.
Supervising Agent
American Income Life
04.2018 - 08.2021
- Company Overview: Insurance
- Mentored new team members in sales and operations processes.
- Created training systems and optimized time management tools for new reps.
- Regularly adapted presentations and tools to meet unique client needs.
Education
Introduction to Cybersecurity -
York University
04.2023
Bachelor of Arts - Political Science
Western University
12.2020
Skills
- Strong Communicator & Collaborator
- CRM Systems (Salesforce, Planet-Altig)
- Organized and detail oriented
- Workflow optimization & systems thinking
- Self-management & adaptability
- Cold calling & client outreach
- Pipeline & task management
- Managing Inbound/Outbound Accounts
- Feedback responsiveness
- Wordpress/Squarespace (basic knowledge)
Leadership & Tech Initiatives
Head Coach – Volt Hockey (Variety Village)
Accessible Sport Initiative | March 2023 – June 2024
- Launched and scaled accessible hockey program using electric-powered chairs.
- Led all aspects: program structure, volunteer coordination, event logistics, community outreach.
- Built systems for sustainable growth—mirroring startup/tech structure in non-profit space.
Group Fitness Coach – MVMT Strength
Health & Wellness | Mar 2023 – June 2024
- Led high-energy group training sessions focused on functional movement and motivation.
- Provided individual modifications, ensuring safe and effective workouts for members of all fitness levels.
- Fostered a positive and disciplined environment, encouraging consistency, accountability, and team support.
- Learned to adapt quickly in dynamic environments while maintaining focus and professionalism.
Personal Attributes
- Thrive in remote work environments with structured routines and flexible scheduling
- Love finding better, faster ways to do things—efficiency is my love language
- Excellent listener and fast learner—constructive feedback is how I grow
- Naturally curious; always experimenting with new tech tools and systems
Timeline
Course Advisor
Australian Institute of Business
11.2024 - Current
Account Executive
HomeStars
09.2023 - 08.2024
Fitness Advisor
Goodlife Fitness
08.2022 - 12.2023
Advisor
Beneva
03.2022 - 08.2023
Field Representative
Global Faces Direct
09.2021 - 03.2022
Supervising Agent
American Income Life
04.2018 - 08.2021
Introduction to Cybersecurity -
York University
Bachelor of Arts - Political Science
Western University
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