Strategic and people-focused professional with 15+ years of leadership experience in customer service, retail operations, payroll, and employee supervision. Currently pursuing SHRM-CP certification with comprehensive training in HR best practices, talent acquisition, employee relations, workplace compliance, performance management, and organizational development. Proven ability to manage diverse teams, resolve workplace conflicts, and foster positive employee experiences. Adept at handling sensitive information, coaching employees, and driving operational efficiency. Bilingual in English and Spanish.
SHRM-SCP ⭑ SHRM Senior Certified Professional — Completion Expected December 2025
Completed comprehensive SHRM-CP training focused on the six core HR competencies: