Gurwinder Kaur
Brampton,ON
Summary
To seek a challenging position in a corporation where growth and skills development continue with a desire to excel and advance. I believe in maintaining a high level of work standards using my best abilities, capabilities, and skills. Motivated equipment operations are professional certified in forklifts. OSHA-trained and experienced in a range of settings. Background includes logistics, manufacturing, and retail industries. Outstanding record of attendance.
Overview
3
3
years of professional experience
1
1
Certificate
Accomplishments
Received the award "Bravo Zulu". The Bravo Zulu award, derived from the U.S. Navy signal meaning “well done,” is distributed to individuals within FedEx for outstanding performance beyond normal job expectations.
Awarded by all Quality stars. The Five Star Award recognizes team members who have enhanced service and profitability and exemplified the spirit of teamwork. Managers nominate their team members for this annual award, the highest honor at FedEx.
Work History
LIFT TRUCK OPERATOR
FEDEX SUPPLY CHAIN
11.2023 - Current
- Full case order picking for replenishment, customer orders, and packaging components.
- Current SME (subject matter expert) for picking, auditing, and knowing the procedures to resolve inventory control issues and responsible for training newly hired workers in the warehouse.
- Experienced in ERP, and SAP platforms (working for Medtronic, Hollister, and FTN customers).
- Pallet retrieval and put away in narrow aisle bulk rack storage system
- Quality control to ensure the accuracy of all transactions
- Loading and unloading of pallets and cases from trucks and conveyor lines, by hand or equipment.
- Use of machinery to apply shrink wrap to pallets
- Perform a pre- and post-equipment checklist
- Maintain accuracy of storage locations by performing daily cycle counts and routine inventory maintenance tasks
- Perform other distribution work functions as needed due to business volume and need.
- Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance metrics related to lift truck operations.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
WAREHOUSE WORKER
FEDEX SUPPLY CHAIN
01.2023 - Current
- Accurately selecting products according to the customer's order specifications
- Load and unload products onto or from delivery vehicles, pallets, etc
- Pulling and preparing products for shipment, ensuring that the exact number and type of product are loaded and shipped
- Perform picking/packing duties in an efficient manner that meets customer service standards
- Utilize operation Radio Frequency (RF) terminals for various functions including picking, quality, inventory, shipping, etc
- Determine the appropriate destination of the product by scanning packages, reading labels and charts, verifying numbers, and sort packages accordingly
- Maintain the facility's equipment and materials in a neat, clean, and orderly fashion
- Keep appropriate records and reports to guarantee the accuracy of inventory
- Participate in physical inventories and cycle counts
- Check or count products for accuracy and or damage/infestation
- Become knowledgeable of the responsibilities, procedures, and duties of other areas of the warehouse if necessary
- Perform labeling, sorting, wrapping, packing, and repacking as needed
- May or may not be responsible for operating warehouse and computer equipment
- Perform work in a safe and efficient manner
- Perform other duties as assigned.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing a first-in and first-out approach to keep shelves organized and properly stocked.
MAC+ TECHNICAL SUPPORT SPECIALIST
KELLYCONNECT
05.2022 - 11.2022
- Providing efficient, skilled technical support for all kinds of Apple products, including Mac, iPhone, iPad, iPod, Apple TV, and other wearable products, and focusing on customer satisfaction
- Responsible for providing solution-focused, increased overall team production through developing and implementing innovative training protocols
- Ensures customers receive optimal tech support, troubleshooting, and resolution of complex challenges, providing success-driven monitoring, coaching, and general supervision
- Assist customers with setting up reservations generate RTA tickets if needed and resolve their issues.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Provided high-level technical support by resolving inquiries by phone, e-mail, and web consistent with department and team service levels and goals.
- Resolved 25 or more technical support inquiries per day.
WAREHOUSE ASSOCIATE
Walmart
03.2022 - 05.2022
- Load and unload products onto or from delivery vehicles, pallets, etc
- Pulling and preparing products for shipment, ensuring that the exact number and type of product are loaded and shipped
- Perform picking/packing duties in an efficient manner that meets customer service standards
- Utilize operation Radio Frequency (RF) terminals for various functions including picking, quality, inventory, shipping, etc
- Determine the appropriate destination of the product by scanning packages, reading labels and charts, verifying numbers, and sorting packages accordingly
- Maintain the facility's equipment and materials in a neat, clean, and orderly fashion.
- Verified documentation and condition of freight to ensure quality standards were achieved.
TECHNICAL SERVICE REPRESENTATIVE (IOS)
KELLYCONNECT
02.2022 - 05.2022
- Resolving username and password difficulties
- Troubleshooting email issues
- Use an advanced approach to troubleshoot and recommend effective solutions for Apple products
- Navigating customers through various apps via share screen and other techniques
- Data sharing & synchronization troubleshooting
- Verifying proper hardware and software configuration and setting up
- Diagnosing and resolving issues including internet connectivity, email, application downloads, and more.
- Championed process improvements that led to increased efficiency and effectiveness within the technical support department.
- Assisted in the development of user manuals, product documentation, and online help resources, contributing to a more informed customer base.
- Maintained a 99% customer satisfaction level for assigned tickets.
E-COMMERCE TEAM LEAD
WALMART WAREHOUSE
01.2021 - 03.2022
- Handle all online customers' orders
- Fulfill the entire demands of customers
- Create an environment that fosters open and positive team communication by setting expectations and communicating company goals, which can lift to 50 lbs
- Easily
- Establish a culture of positive employee relations ensuring all processes, best practices, and policies are adhered to consistently coach, motivate, and provide direction to supervisors and employees within the facility
- Evaluate performance and provide feedback coaching training and development, handle all order data details on Microsoft Office package, mentor supervisors
- Used walkie to move heavy skids from one place to another.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
FULFILLMENT & MERCH ASSOCIATE
WALMART
10.2020 - 12.2020
- Stocking front store shelves, entering products into the store inventory system, applying price tags, arranging product displays, and maintaining an appealing shopping environment
- Receive, sort, stock, and zone High-Velocity Distribution Centre (HVDC) freight
- Power-trained' forklift licensed associate responsible for truck receiving, stocking, and binning the overstock in the most optimized way
- Complete all work in conformance with Company and Department policies, procedures, and work instructions
- Develop and maintain relationships with carriers to work through Shipping/Delivery issues
- Performs other duties as assigned.
Education
Post-Graduate degree - Wireless Information Networking
Fleming College
Peterborough04.2021
Graduate degree - Computer Application
Guru Nanak Dev University
India05.2018
Skills
- Heavy Load Hoisting and Safe Moving Operations
- Critical Thinking
- Forklift Operation
- Inventory Control and Warehouse Operations
- Analytical and Critical Thinking
- Multitasking and Team Management
- Strong Customer Focus skills (listening, empathy, solution-focused)
- Flexibility to change
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- ERP experience – (example: SAP
- Organization and Time Management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
- forklift License - order picker, dock stocker.
- First Aid and CPR.
Timeline
LIFT TRUCK OPERATOR
FEDEX SUPPLY CHAIN
11.2023 - Current
WAREHOUSE WORKER
FEDEX SUPPLY CHAIN
01.2023 - Current
MAC+ TECHNICAL SUPPORT SPECIALIST
KELLYCONNECT
05.2022 - 11.2022
WAREHOUSE ASSOCIATE
Walmart
03.2022 - 05.2022
TECHNICAL SERVICE REPRESENTATIVE (IOS)
KELLYCONNECT
02.2022 - 05.2022
E-COMMERCE TEAM LEAD
WALMART WAREHOUSE
01.2021 - 03.2022
FULFILLMENT & MERCH ASSOCIATE
WALMART
10.2020 - 12.2020
Post-Graduate degree - Wireless Information Networking
Fleming College
Graduate degree - Computer Application
Guru Nanak Dev University
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