Skye Jackson
Calgary,AB
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Cook
Days Inn By Wyndham
01.2024 - Current
- Identified inefficiencies leading to improved productivity.
- Maintained food safety and sanitation standards.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Prepared and served various food items in fast-paced environment.
Sous Chef
Gateway Casinos
03.2021 - 05.2023
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Monitored food production to verify quality and consistency.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Server
Smokehouse 93
12.2020 - 03.2021
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Back of House Manager
George Traditional House
07.2018 - 12.2020
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
- Maintained high standards of food safety and sanitation by enforcing strict adherence to guidelines and routine inspections.
Back Country Cook
Banff Trail Riders
05.2016 - 07.2018
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Server
Buffys Pub
01.2014 - 05.2016
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Housekeeper
Cox Bay Beach Resort
01.2013 - 01.2014
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Polished fixtures to achieve professional shine and appearance.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Breakfast Cook
Plates Eatery And Catering
10.2008 - 12.2011
- Ensured optimal freshness of ingredients with proper storage techniques and rotation practices.
- Consistently maintained a positive attitude under pressure, fostering a supportive team environment within the kitchen staff.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Managed opening and closing shift kitchen tasks.
- Exhibited strong multitasking abilities to simultaneously manage multiple cooking stations during busy service periods.
Education
High School Diploma -
George P Vanier
Courtenay, BCSkills
- Inventory Control
- Works Well Under Pressure
- Sanitation Practices
- Bulk Food Preparation
- Operations Management
- Cleaning and organization
- Complaint Handling
- Product Knowledge
- Policies and Procedures Adherence
- Scheduling
- Coaching and Mentoring
- Calm and Pleasant Demeanor
Timeline
Cook
Days Inn By Wyndham
01.2024 - Current
Sous Chef
Gateway Casinos
03.2021 - 05.2023
Server
Smokehouse 93
12.2020 - 03.2021
Back of House Manager
George Traditional House
07.2018 - 12.2020
Back Country Cook
Banff Trail Riders
05.2016 - 07.2018
Server
Buffys Pub
01.2014 - 05.2016
Housekeeper
Cox Bay Beach Resort
01.2013 - 01.2014
Breakfast Cook
Plates Eatery And Catering
10.2008 - 12.2011
High School Diploma -
George P Vanier
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