Parker Knippel
Kelowna,BC
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Provides exceptional experience-enhancing customer experiences in food/drink service setting. Trainable and committed to creating warm and inviting atmosphere. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Cactus Club Cafe Stephen Avenue
Calgary, AB
10.2023 - Current
- Ability to organize and ensure customer satisfaction through time efficiency and communication, this resulted in acknowledgment from management numerous times for excellence
- Bussed and set tables efficiently and timely to create a fast turnover
- Properly delivered food and drinks to guests
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Provided excellent customer service by promptly addressing customer inquiries and complaints with a professional and courteous attitude, resulting in five-star reviews
- Ability to create memorable experiences for customers by using personable communication, this results in creating meaningful interactions
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
PACU Service Worker
University Of Alberta Hospital
Edmonton, AB
05.2023 - 08.2023
- Helped nurses deliver care to patients after surgery in an appropriate safe matter
- Provided comfort and safety within the hospital environment
- Controlled the work environment and efficiently communicated with patients and coworkers, this resulted in establishing proper patient care and satisfaction from coworkers
- Made meaningful conversations with all ages from children to seniors, this resulted in the ability to develop relationships and interact with everyone who entered the work environment.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Retail Worker
Habitat For Humanity
Sherwood Park, AB
04.2022 - 08.2022
- Implemented loss prevention strategies through proper monitoring of the sales floor and vigilance at register.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Prioritized helping customers over completing other routine tasks in the store.
Education
2nd Year Biology -
Ambrose University
Calgary, AB12.2024
Skills
- 4 years of customer service
- Customer issue and complaint resignation
- Experience with responsible alcohol distribution
- Professional and personable
- Excellent communication skills
- Independent worker
- Excellent at creating personal experiences for each customer
- Experience with all ages
- Hospitality best practices
Certification
- British Columbia ProServe
- Alberta ProServe
- First Aid
- CPR3
About Me
I am moving to Kelowna from mid-May until the end of August. I am a 20 year old female from Calgary, Alberta.
References
References available upon request
Timeline
Hostess
Cactus Club Cafe Stephen Avenue
10.2023 - Current
PACU Service Worker
University Of Alberta Hospital
05.2023 - 08.2023
Retail Worker
Habitat For Humanity
04.2022 - 08.2022
2nd Year Biology -
Ambrose University