Mallika Brooks
Burnaby,BC
Overview
11
11
years of professional experience
Work History
Nintendo Holiday Event Team Lead
Inventa
11.2023 - 12.2023
- Developed strong relationships with retail partners, resulting in improved product placement and increased sales opportunities.
- Streamlined event logistics, leading to an organized and efficient execution of promotional events.
- Managed inventory levels at promotional events, ensuring timely replenishment of products for optimal customer satisfaction.
- Collaborated with various departments within the organization to gather valuable insights on market trends, customer preferences, and competitor activities.
- Cultivated a loyal consumer base by consistently delivering high-quality experiences that aligned with brand values.
Find Your Fit Team Lead
Inventa
08.2023 - 09.2023
- Ensured each member of the team had comprehensive knowledge of labour market information as well as effective ways to communicate this information to attendees.
- Managed breaks as well as overall energy of the team to ensure the quality of each attendee's experience.
- Collected and organized program metrics as well as attendee feedback in order to compile daily reports for head office.
Donor Care Representative
Public Outreach
05.2019 - 01.2020
- Managed a high volume of calls daily to meet or exceed internal targets while providing professional and empathetic support for donors to ensure long term retention.
- Utilized internal software efficiently, updating confidential customer profiles accurately during each interaction.
- Contributed positively to the team dynamic by being flexible in assisting in shifting responsibilities when needed.
RecycleBC - Tour Supervisor
Inventa
05.2017 - 08.2017
- Managed and coordinated travel, set up and tear down of a large tent and various activities at fairs across BC.
- Ensured that the team of 4 was updated on current key messaging and that it was delivered to the public in a friendly and professional manner.
- Collected various attendance metrics and compiled clear reports for head office at the end of each activation.
Find Your Fit Tour Presenter
Inventa
10.2015 - 09.2016
- Represented WorkBC on the Find Your Fit tour in schools and fairs in various locations across BC.
- Guided students through interactive stations and activities to help uncover their interests and begin their career planning.
- Communicated key messaging about labour market information tailored to each child, and provided further online resources and tools as further aids.
Recruitment Coordinator
Public Outreach
07.2014 - 09.2014
- Developed various digital media implemented through social media marketing campaigns and various job boards to increase visibility to potential candidates.
- Conducted comprehensive phone interviews to pre-screen candidates and managed their onboarding processes, ensuring new employees had a seamless transition into their roles.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Professional Fundraiser
Public Outreach
10.2012 - 07.2014
- Represented non-profit organizations including UNICEF, Doctors without Borders and OXFAM in face to face street campaigns, as well as door to door and phone mediums.
- Met or exceeded daily fundraising targets of $30/day of monthly donations, and garnered an estimated $250,000 in monthly donations.
- Promoted the organization's mission effectively by exhibiting thorough understanding of its programs, initiatives, and impact on beneficiaries.
- Maintained accurate records of donations, donor information, and daily activity reports for organizational transparency and accountability purposes.
- Lead and trained new recruits in mentorship program to help develop strong communication skills and ensured compliance with local regulations related to street and/or door to door fundraising.
Education
Bachelor of Arts - Sociology
Simon Fraser University
Burnaby, BC10.2023
Teaching English As A Second Language, TESL
Vancouver Career College
Vancouver, BC11.2014
Skills
- Advanced in the use of Microsoft Word, Powerpoint and Outlook, and intermediate use of Excell
- Proficient in communicating over various digital mediums such as Slack, Whatsapp, Google Hangouts and Zoom
SPSS Skills:
- Proficient in entering and managing data efficiently can clean and preprocess raw data for analysis
- Knowledge of basic descriptive statistics such as mean, median, mode, standard deviation, etc, and generating descriptive statistics reports
- Experience in creating simple visualizations (eg, histograms, bar charts, pie charts) to represent data
- Familiarity with conducting basic statistical tests (eg, t-tests, chi-square tests) to test hypotheses
- Understanding of correlation analysis and conducting correlation tests
- Ability to create and interpret cross-tabulation tables in SPSS to analyze relationships between categorical variables
- Knowledge of exporting data and analysis results from SPSS to other formats (eg, Excel, PDF) for reporting purposes
Languages
English
Native or Bilingual
Thai
Elementary
Timeline
Nintendo Holiday Event Team Lead
Inventa
11.2023 - 12.2023
Find Your Fit Team Lead
Inventa
08.2023 - 09.2023
Donor Care Representative
Public Outreach
05.2019 - 01.2020
RecycleBC - Tour Supervisor
Inventa
05.2017 - 08.2017
Find Your Fit Tour Presenter
Inventa
10.2015 - 09.2016
Recruitment Coordinator
Public Outreach
07.2014 - 09.2014
Professional Fundraiser
Public Outreach
10.2012 - 07.2014
Bachelor of Arts - Sociology
Simon Fraser University
Teaching English As A Second Language, TESL
Vancouver Career College