Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saaranjaan Sivanantham

Anjou,Quebec

Summary

Developed strong communication and problem-solving abilities in fastpaced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Claims Assistant

Global Excel
Montreal, Canada
01.2024 - Current
  • Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
  • Prepared files, letters and notices.

Customer Service Representative

TD Bank
Montreal, Canada
11.2024 - 05.2025
  • Assisted customers with account inquiries and transaction support.
  • Resolved customer complaints and provided timely solutions.
  • Educated clients on banking products and services available.
  • Processed transactions efficiently using banking software systems.

Collections Agent

Alorica
Montreal, Canada
01.2022 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily (75-100), maintaining composure under pressure while providing exceptional service.
  • Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.

Cashier/Server

Bistro 59
Montreal, Canada
10.2021 - 01.2022
  • Processed customer transactions using point-of-sale system efficiently.
  • Maintained cleanliness and organization of checkout area throughout shifts.

Cashier/Bakery Worker

Tim Hortons
Hawkesbury, Canada
06.2016 - 08.2021
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Vankleek Hill Collegiate Institute
Vankleek Hill, ON
06.2018

Skills

  • Customer Support Expertise
  • Claims Administration
  • Active listening
  • Microsoft office
  • Problem resolution
  • Relationship building
  • Data entry

Languages

  • French
  • English

Timeline

Customer Service Representative

TD Bank
11.2024 - 05.2025

Claims Assistant

Global Excel
01.2024 - Current

Collections Agent

Alorica
01.2022 - 12.2023

Cashier/Server

Bistro 59
10.2021 - 01.2022

Cashier/Bakery Worker

Tim Hortons
06.2016 - 08.2021

High School Diploma -

Vankleek Hill Collegiate Institute

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Saaranjaan Sivanantham