Cathryn Coburn
Oceanside
Summary
Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Overview
29
29
years of professional experience
Work History
Library Clerk and Technician
Carlsbad Public Library
10.2023 - Current
- Registers new patron library card accounts
- Assists patrons with library resources and reference queries
- Sorts, maintains, and shelves library materials and interlibrary loans
- Maintains and updates library records
- Assists in managing daily employee schedules
- Records daily statistics and assists in opening/closing library
- Provides information to be used in social media and other advertising venues
- Works with library-related technology hardware and software programs
Leader, Purchase Underwriting
Rocket Mortgage (Quicken Loans)
05.2021 - 09.2022
- Managed a team of 9-16 purchase underwriters to achieve company-wide goals while fostering a culture of collaboration and innovation
- Evaluated employee skills and knowledge regularly, and provided training and mentoring.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Conducted analysis on datasets
- Developed reports for strategic analysis & process improvements initiatives
- Evaluated layers of risk, compensating factors, & overall loan quality
- Proactively communicated potential loan process barriers or risks in compliance and performance
- Performed loan audits before & after closing for training opportunities
- Developed reputable, quality cross-organizational relationships and collaboration direct reports, peers, leadership, executive leadership, & key stakeholders
Credit Underwriter
Quicken Loans/Rocket Mortgage
05.2020 - 05.2021
- Collaborated with loan officers and sales teams for seamless communication during the application process.
- Evaluated and verified loan applications to mitigate risk
- Approved/denied both purchase & refinance loans
- Increased client satisfaction by providing personalized recommendations based on individual financial situations.
- Ensured compliance with internal, state, and federal lending regulations and guidelines
- Conducted detailed analyses of financial ratios to accurately determine an applicant''s ability to repay loans on time.
- Worked closely with other departments such as legal, collections, and customer service teams to address any typical and escalated issues arising from approved loans efficiently.
- Improved loan approval rates by meticulously analyzing credit data and financial statements.
- Identified/assessed anti-money laundering & fraud risks
- Contributed to company growth by identifying new business opportunities through networking and market research.
- Supported team members in their professional development by providing guidance on complex cases and sharing expertise.
Leader, Post Close
One Reverse Mortgage (owned by Quicken Loans)
05.2015 - 05.2020
- Managed and oversaw nine employees in three post-closing teams, including insuring specialists, loan disbursement specialists, and investor/shipping specialists
- Effectively hired, trained, and provided ongoing support to all teams by streamlining communication and implementing effective project management strategies.
- Ensured borrowers and external stakeholders received high quality, timely resolution to loans being closed, insured, & purchased
- Delivered loans within federal, state, lender, and investor timeline requirements
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Optimized customer experience for the Federal Housing and Urban Development and investors by delivering superior services and effectively troubleshooting post closing and technical review issues.
- Created and maintained data/reports to manage risks of fluid federal, state, lender, and investor regulations
- Collaborated with leadership to manage regulatory risks
- Implemented processes in accordance with regulatory changes
- Monitored metrics & timelines in various pipelines at all post-closing stages
Post Close Insuring Specialist
One Reverse Mortgage (owned by Quicken Loans)
03.2013 - 05.2015
- Analyzed post-close file documents for defects with internal, external, and federal resources to ensure loans were saleable and insurable
- Conducted loan documents file audits after closing to meet all company, state, and federal regulatory requirements
- Certified loan documents for completion
- Prepared/shipped loan files to Federal Housing and Urban Development & investors within the required timeframe
- Ensured timely payments for up front mortgage insurance premium were made via Federal Housing and Urban Development websites
- Audited/prepared collateral documents for electronic delivery to collateral custodians
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Developed training materials to enhance staff proficiency and productivity.
Behavior Technician
Independently Employed
01.2001 - 01.2002
- Provided one-on-one support to minors with autism spectrum disorders in accordance with their personalized programs within local, state, and federal guidelines.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Assisted in data collection and analysis
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
Dental Assistant (Pediatric)
Various Pediatric Practices
01.1999 - 01.2001
- Assisted doctors to complete oral treatments and with conscious sedation in a dental office setting
- Assisted in performing oral treatments at children’s hospitals for outpatient procedures under general anesthesia
- Conducted checkup visits, teeth polishing, fluoride treatments, x-rays, and oral health education for patients
- Provided support to fellow team members to ensure positive patient experiences
- Assisted in emergency and non-emergency dental occurrences, including referrals to external treatment centers
- Performed the receptionist duties, managed doctor’s schedules, maintained patient files and billing
- Evaluated insurance needs and collaborated with various dental insurance companies
Editing/Publishing Assistant
Blue Book Publications, Inc.
01.1996 - 02.1998
- Ensured manuscript quality by providing thorough proofreading and editing services.
- Ensured compliance with copyright laws by obtaining necessary permissions from authors or other rights holders before publications.
- Collaborated with editorial teams to develop compelling content for print and digital platforms.
- Liaised between authors and publishers, facilitating clear communication throughout the publication process.
- Streamlined publishing processes for timely project completion and improved efficiency.
- Developed relationships with external vendors like printers or distributors ensuring smooth collaboration during production stages.
- Assisted in the successful publication of numerous books by coordinating with authors, editors, and designers.
- Provided administrative support to senior staff members, allowing them to focus on critical tasks within the publishing process.
- Organized schedules for editors, publishers, and authors, ensuring timely reviews and feedback on manuscripts.
- Worked within multilevel approval structures to maintain quality standards for work.
- Participated in meetings and conference calls to gather and communicate document layout and production process information and represent production function.
- Edited classified and unclassified reports and other communications materials to maximize organization, proper grammar usage and clarity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Masters - Library and Information Sciences
Southern Connecticut State University
New Haven, Connecticut05-2025
Bachelor of Science - Technical Writing
Arizona State University
Tempe, AZ05-2015
Associate of Arts - Dental Assisting
Lakeland Medical & Dental Academy
Minneapolis, MN12-1998
Bachelor of Arts - English Literature
Bemidji State University
Bemidji, MN11-1994
Bachelor of Arts - German Literature
Bemidji State University
Bemidji, MN11-1994
Skills
- Processes and procedures
- Database management
- Strategic planning
- Team leadership and collaboration
- Cross-functional collaboration
- Continuous improvement
- Complex Problem-solving
- Analytical thinking
- Verbal and written communication
- Multitasking
- Time management
- Reliability
Languages
English
Timeline
Library Clerk and Technician
Carlsbad Public Library
10.2023 - Current
Leader, Purchase Underwriting
Rocket Mortgage (Quicken Loans)
05.2021 - 09.2022
Credit Underwriter
Quicken Loans/Rocket Mortgage
05.2020 - 05.2021
Leader, Post Close
One Reverse Mortgage (owned by Quicken Loans)
05.2015 - 05.2020
Post Close Insuring Specialist
One Reverse Mortgage (owned by Quicken Loans)
03.2013 - 05.2015
Behavior Technician
Independently Employed
01.2001 - 01.2002
Dental Assistant (Pediatric)
Various Pediatric Practices
01.1999 - 01.2001
Editing/Publishing Assistant
Blue Book Publications, Inc.
01.1996 - 02.1998
Masters - Library and Information Sciences
Southern Connecticut State University
Bachelor of Science - Technical Writing
Arizona State University
Associate of Arts - Dental Assisting
Lakeland Medical & Dental Academy
Bachelor of Arts - English Literature
Bemidji State University
Bachelor of Arts - German Literature
Bemidji State University
Similar Profiles
Cara VogelCara Vogel
Adult Literacy Tutor at New Lots Public Library Literacy ZoneAdult Literacy Tutor at New Lots Public Library Literacy Zone
Ashlyn VickeryAshlyn Vickery
Access Associate at Jessamine County Public LibraryAccess Associate at Jessamine County Public Library
Carsyn PreyerCarsyn Preyer
Volunteer at Monroe County Public LibraryVolunteer at Monroe County Public Library
Fidel ManjarrezFidel Manjarrez
Structural Tig Welder at Walashek Industrial & Marine IncStructural Tig Welder at Walashek Industrial & Marine Inc
Robert AcevesRobert Aceves
Ground Intelligence Officer at United States Marine CorpsGround Intelligence Officer at United States Marine Corps