Aadya Sachdeva
Halifax,NS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Escalations Specialist/ Supervisor
Citi
04.2023 - 02.2024
- Conducted regular meetings with staff to review progress and address any concerns.
- Assisted in resolving supervisor-escalated customer inquiries, demonstrating problem-solving skills and providing technical assistance as required
- Appropriately assessed risk and ensured regulatory compliance, safeguarding Citigroup's reputation, clients, and assets
- Supported both internal and external customers, delivering exceptional service and maintaining strong relationships
- Tracked and reported data for management action, contributing to informed decision-making and efficient operations.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Customer Service Representative
Citi
03.2022 - 04.2023
- Executed assigned tasks with precision and efficiency, ensuring accurate completion.
- Conducted thorough risk assessments, identifying potential threats and delivering tailored solutions to meet clients' needs
- Resolved disputes and maintained client relationships, minimizing operational loss through adherence to established rules and regulations
- Demonstrated adaptability and creativity in credit analysis, consistently exceeding expectations.
Customer Service Representative
Westfield London Tiramisu
08.2021 - 10.2021
- Expertly managed and resolved customer complaints, ensuring high levels of satisfaction and retention
- Successfully adjusted billing issues and order inquiries, utilizing loan processing software to streamline operations
- Implemented effective solutions to solve client issues, demonstrating exceptional problem-solving skills
- Collaborated with team members to assist clients, fostering a culture of teamwork and delivering exceptional customer service.
Marketing Intern
Tanishi
05.2021 - 07.2021
- Conducted thorough analysis of marketing trends in fast-paced environment, resulting in creation of compelling content that captivated target audience
- Devised and executed strategic social media campaigns, effectively boosting brand visibility and engagement
- Consistently met and exceeded assigned goals and tasks, demonstrating flexibility and adaptability in dynamic work environment
- Collaborated with cross-functional teams to drive successful outcomes and achieve desired results.
Cashier/Sales Assistant
Popeyes Lousiana Chicken
09.2020 - 04.2021
- Managed cash flow and maintained accurate records of the POS and till, ensuring compliance with regulations and company standards
- Proactively addressed customer demands and needs, consistently exceeding expectations and revitalizing sales
- Consistently achieved and surpassed monthly sales goals, utilizing strategic techniques and a strong understanding of market trends
- Demonstrated a commitment to excellence by upholding company standards and continuously seeking opportunities for improvement.
Customer Service Representative
Concentrix
Halifax
03.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- A travel knowledge bank, offering expert advice on destinations, attractions, local customs, and hidden gems. You'll be their go-to guide for everything travel!
A brand ambassador, building lasting relationships with customers and turning them into lifelong travel enthusiasts. Exceed expectations and make every interaction a delight.
Education
Diploma of Higher Education in Business Management -
Humber College
12.2021
Skills
- Microsoft Office
- Retail Sales
- Microsoft Word
- Communication Skills
- Problem Management
- Sales
- Fast Learner
- Communications
- Social Media Marketing
- Microsoft Excel
- Adobe Photoshop
- Customer Service
- Call Center
- CSR
- Customer Care
- Bilingual
- Customer Support
- Adobe Illustrator
- Expert Problem Solving
- Advanced Communication
- Customer Relations
Languages
- Hindi, Expert
- English, Expert
Timeline
Customer Service Representative
Concentrix
03.2024 - Current
Escalations Specialist/ Supervisor
Citi
04.2023 - 02.2024
Customer Service Representative
Citi
03.2022 - 04.2023
Customer Service Representative
Westfield London Tiramisu
08.2021 - 10.2021
Marketing Intern
Tanishi
05.2021 - 07.2021
Cashier/Sales Assistant
Popeyes Lousiana Chicken
09.2020 - 04.2021
Diploma of Higher Education in Business Management -
Humber College
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