Satai Miller
Vancouver,Canada
Summary
Dynamic fitness professional with a proven track record at YMCA, driving and maintaining personal training revenue growth by over 200%. Skilled in team management and conflict resolution, I excel in fostering a positive environment while implementing effective organizational processes. Passionate about enhancing client experiences and developing fitness programs for diverse populations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fitness Supervisor
YMCA - Langara
Vancouver, Canada
05.2024 - Current
- Manages a team of personal trainers, ensuring they provide high-quality service to clients. Frequent one-on-ones and team meetings to promote productivity and offer support.
- Increased and maintained personal training revenue by over 200% within the first two months by implementing organizational processes and connecting personally with trainers.
- Uses a variety of organizational tools, such as Microsoft 365, Excel, Teams, etc. And communicated thoroughly between departments.
- Resolves customer complaints or concerns in a timely manner while maintaining professionalism.
- Organizes staff schedules, ensuring adequate coverage during peak hours, and busy seasons.
- Develops, implements and monitors fitness programs for members of all ages.
Fitness Team Lead
YMCA - Robert Lee
Vancouver, Canada
03.2023 - 05.2024
- Responsible for organizing and overseeing group fitness classes.
- Recruiting new volunteer instructors, performing interviews, and setting up classes.
- Communicating with instructors, finding coverage for classes, and addressing issues and questions for around 60 volunteers.
- Setting tasks for fitness staff, such as cleaning and organizing.
- Duty Manager shifts; responding to member complaints or incidents, being on call, setting schedules for staff, and making facility rounds.
Full Time Sales Associate
Supplement King
Port Moody, Canada
05.2022 - 02.2023
- Provided support for part time workers by instructing and overseeing sales process and store procedures.
- Created great customer experiences with personalized sales support.
- Resolved customer concerns using strong communication and conflict management skills.
- Helped customers navigate store, complete sales and process returns.
Head Sales Associate
Supplement King
Calgary, Canada
01.2022 - 04.2022
- Monitored employee work to assess performance and identify knowledge gaps.
- Trained employees in everyday store tasks in an efficient manner.
- Managed daily workloads by organizing effective schedules and delegating tasks.
Education
High School Diploma -
Bearspaw Christian School
Calgary, Alberta06.2019
Skills
- Personal training
- Revenue growth
- Team management
- Conflict resolution
- Strong communication
- Strong organizational skills
- Positive and professional
- Volunteer recruitment
Certification
- MOSSA Group Power Instructor
- Strength/Cardio Instructor
- First Aid and CPR
- Virtual Personal Trainer
- Personal Trainer
- Nutritionist
- Fitness Champion (conditional) -able to run courses to certify group fitness instructors
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
- Dancing
- Exercise
- Chess
- Cooking
References
References available upon request.
Timeline
Fitness Supervisor
YMCA - Langara
05.2024 - Current
Fitness Team Lead
YMCA - Robert Lee
03.2023 - 05.2024
Full Time Sales Associate
Supplement King
05.2022 - 02.2023
Head Sales Associate
Supplement King
01.2022 - 04.2022
High School Diploma -
Bearspaw Christian School