Emma Bender

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collected room deposits, fees, and payments.
• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
• Provided exceptional customer service for a positive guest experience, resulting in repeat business.
• Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
• Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
• Ensured the security of guests'' personal belongings by managing key card access systems properly.

Basketball Training:

• Enhanced player skills through personalized coaching and feedback.
• Acted as positive role model for team participants and in community.
• Increased player motivation with tailored goal-setting and progress tracking strategies.
• Adjusted coaching style according to each athlete''s learning style to maximize potential improvement.
• Developed strong relationships with athletes'' parents to encourage open communication and collaboration regarding player development.
• Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
• Collaborated with assistant coaches and staff to develop comprehensive game plans, maximizing team potential.