Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Akaycia Russell

Calgary,AB

Overview

10
10
years of professional experience

Work History

Server

The Laugh Shop
11.2022 - Current
  • Able to go through busy environments and always aware of surroundings and what is needed
  • Cleaning and organization of workplace environment
  • Ensuring guests are content and happy with care and service
  • Good communication with staff members
  • Strong team and working well with everyone.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.

Hostess/Bartender/Server

Toscana Italian Grill
07.2022 - 10.2022
  • Greeted and escorted guests to assigned tables
  • Coordinated with waitstaff, kitchen and managers to ensure proper enjoyment at restaurant
  • Swiftly dealt with any complaints or concerns when necessary
  • Coordinated reservations through phone and email
  • Memorized menu items to discuss dishes with customers and give recommendations
  • Worked behind bar making cocktails and drinks for guests
  • Ensuring bar was fully stocked and organized
  • Thorough cleaning of bar and dining area
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.

Front End Cashier

Shoppers Drug Mart
10.2021 - 06.2022
  • Gained financial and organization skills by processing transactions including credit, cash, exchanges and returns to ensure accurate cash flow, handling large sums of money
  • Maintain clean and organized work environment
  • Organized shelves and store displays
  • Provided customers with good service and assistance to ensure customer satisfaction
  • Actively stayed informed of sales, store promotions and loyalty program
  • Resolved customer conflicts and answered questions, using customer service and verbal communication skills
  • Engaged in safe and comfortable environment with coworkers to work well together.
  • Supported stocking efforts by organizing shelves near front end cashier area, maintaining visually appealing presentation of merchandise.
  • Balanced cash drawers accurately at end of each shift, minimizing discrepancies and ensuring financial integrity.

Student Dance Teacher

MJP Academy of Irish Dance
09.2015 - 06.2017
  • Taught groups of 5-15 students ages 4-7 following guidance and assistance from professional teachers
  • Design and organize lessons and activities to keep young children engaged, whilst furthering their skills and knowledge of dance
  • Maintain controlled, safe environment.
  • Implemented effective warm-up exercises to prevent injuries and prepare students for intensive dance sessions.

Camp Counselor (Volunteer)

St Patrick’s Catholic Church
07.2014 - 07.2016
  • Supervised over 100 campers ages 5 - 11 during one week period
  • Organized and led variety of indoor and outdoor activities including outdoor games, arts and crafts and group reading
  • Worked with counselor team to create safe, fun, engaging environment and summer camp.
  • Developed strong relationships with campers, providing guidance and support
  • Managed conflicts between campers effectively, utilizing problem-solving strategies

Education

Grade 10 - 12 -

All Saints High School
Calgary, AB
05.2022

Bachelor of Arts - English Literature And Creative Writing

St. Mary’s University
Calgary, AB

Skills

  • Strong communication skills
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Adaptive to all situations
  • Childsafe Calgary CPR course certificate
  • Valid Proserve

References

  • Raelynn Horner, (403) 612 - 8389
  • Karen Russell, (403) 669 - 4909
  • Sarah Sawatzky, (403) 604 - 7080

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Server

The Laugh Shop
11.2022 - Current

Hostess/Bartender/Server

Toscana Italian Grill
07.2022 - 10.2022

Front End Cashier

Shoppers Drug Mart
10.2021 - 06.2022

Student Dance Teacher

MJP Academy of Irish Dance
09.2015 - 06.2017

Camp Counselor (Volunteer)

St Patrick’s Catholic Church
07.2014 - 07.2016

Grade 10 - 12 -

All Saints High School

Bachelor of Arts - English Literature And Creative Writing

St. Mary’s University

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Akaycia Russell