Summary
Overview
Work History
Education
Skills
References And Other Experiences
Relevant Experience
Languages
Timeline
Generic

Dianna Dawson

Niagara Falls,ON

Summary

Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

13
13
years of professional experience

Work History

Cashier/Stock Person

Dollarama
11.2016 - Current
  • Responsible for processing cash and card payments, balancing register with receipts, dealing with customer complaints, and maintaining store security and cleanliness.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Consistently lifted materials weighing as much as 10 pounds.

School Crossing Guard

City of Niagara Falls
09.2016 - 12.2021
  • Assisted pedestrians in crossing the street safely and efficiently.
  • Safely assisted average of 10 or more people per day across busy highway in adverse weather conditions and traffic conditions.

Early Childhood Educator

Grapeview DayCare
06.2014 - 09.2017
  • Provided early childhood education and care at Grapeview DayCare.
  • Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
  • Boosted children''s social skills development through group projects and collaborative games.
  • Improved literacy rates by implementing targeted reading interventions and guided reading sessions.
  • Supported children with special needs, creating customized learning strategies to accommodate various abilities.
  • Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
  • Developed comprehensive assessments to measure student progress effectively and adjust teaching methods accordingly.
  • Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
  • Conducted regular evaluations of teaching practices, refining techniques for optimal student engagement and comprehension.
  • Utilized research-based instructional strategies to promote critical thinking skills in young learners.
  • Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the school.
  • Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Created safe and nurturing learning environment for preschoolers.
  • Modeled positive behavior and communication skills for students.
  • Guided students to develop social, emotional and physical skills.
  • Developed innovative activities to engage young children in learning process.
  • Monitored classroom to verify safe and secure environment.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.

Cashier/Stock Person

Avondale
10.2011 - 05.2013
  • Responsible for processing cash and card payments, balancing register with receipts, dealing with customer complaints, and maintaining store security and cleanliness.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Greeted store customers and discussed needs.
  • Consistently lifted materials weighing as much as 10 pounds.

Cashier/Stock Person

Dollarama
07.2011 - 03.2012
  • Responsible for processing cash and card payments, balancing register with receipts, dealing with customer complaints, and maintaining store security and cleanliness.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Greeted store customers and discussed needs.
  • Consistently lifted materials weighing as much as 10 pounds.

Education

Early Childhood Education Diploma -

Niagara College
Welland, ON
06.2012

High School Diploma -

Westlane Secondary School
Niagara Falls, ON

Skills

  • Mature, punctual and a caring individual
  • More than 4 years of experience in customer service and sales
  • Able to work as part of a sales team and with members of the public
  • Cash Register Operation
  • POS Systems
  • Payment Processing
  • Payment Collection
  • Customer Assistance
  • Cash Handling Expertise
  • Cash Register Systems
  • Guest Inquiries
  • Merchandise Restocking
  • Staff Training
  • Cleaning and Sanitizing
  • Staff Mentoring
  • Adaptability and Flexibility
  • Work Ethic and Integrity
  • Reliability and Punctuality
  • Multitasking Capabilities
  • Currency Counting
  • Problem-Solving
  • Data Entry
  • Troubleshooting
  • Good Telephone Etiquette
  • Project Planning
  • Verbal Communication
  • Self-Directed
  • Recordkeeping
  • Critical Thinking
  • Calm Under Pressure
  • Interpersonal Communication
  • Social Perceptiveness
  • Active Listening
  • Time Management

References And Other Experiences

Available Upon Request

Relevant Experience

  • Greet customers who enter the store and provide assistance if needed in finding the goods and products they are looking for.
  • Being responsible for processing cash and card payments and balancing register with receipts.
  • Dealing with customers that have complaints and other queries either managing it or providing a supervisor for the discrepancies and responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
  • Keeping the store clean and tidy, this includes mopping and hovering as well as stocking shelves with merchandise.
  • Assist pedestrians in crossing street in a safe and efficient manner and adequately identify and or create safe gaps in traffic.
  • Constantly being alert to the needs of pedestrians in all aspect of crossing, example volume and direction of traffic and diverse weather conditions.

Languages

English
Native or Bilingual

Timeline

Cashier/Stock Person

Dollarama
11.2016 - Current

School Crossing Guard

City of Niagara Falls
09.2016 - 12.2021

Early Childhood Educator

Grapeview DayCare
06.2014 - 09.2017

Cashier/Stock Person

Avondale
10.2011 - 05.2013

Cashier/Stock Person

Dollarama
07.2011 - 03.2012

Early Childhood Education Diploma -

Niagara College

High School Diploma -

Westlane Secondary School

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Dianna Dawson