Resmi V.J
Nepean,ON
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
13
13
years of professional experience
Work History
Support Analyst
Bank of Canada
Ottawa, ON
01.2024 - Current
- Opened, sorted incoming mail and prepared outgoing mail.
- Provided administrative support such as typing documents, filing paperwork, photocopying of documents.
- Review ,prepping and scanning of Canada Savings Bonds certificate redemption batches received from Financial Institutions.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Sorting of Unclaimed Balance cheque and sending it to clients with appropriate T5 slips.
- Knowledge about unclaimed properties
- Created detailed documentation for all support related tasks including problem resolution steps and best practices.
- Reviewed and organized legal documents.
- Proofread documents before they were submitted or filed.
Customer Service Associate
TD Bank
Ottawa, ON
10.2023 - 01.2024
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Provided account information and answered customer inquiries in a timely manner.
- Identified potential fraud cases and reported them to the supervisor.
- Explained banking procedures and regulations to customers accurately.
- Prepared daily activity reports for management review.
- Maintained records of customer accounts including transactions and balances.
- Informed customers about new products or services available through the bank.
- Performed general clerical duties such as filing documents related to customer accounts.
- Balanced currency, coin and checks in cash drawers at end of shifts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Specialist
Rogers Communications
Ottawa, ON
04.2023 - 08.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Troubleshot shortages and overages to support quality control efforts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Administrative Assistant
KINFRA FILM AND VIDEOPARK
India
07.2011 - 03.2012
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Coordinated appointments, meetings and conferences.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Composed correspondence, reports and meeting notes.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Education
Office Administration Health Services - Administration Studies
Fanshawe College of Applied Arts And Technology
London, ON10.2025
Bachelor in Technology - Engineering Studies
Kerala University
India04.2011
Skills
- Report Generation
- Credit Card Payment Processing
- CRM Software
- Call Documentation
- Clerical Support
- Creative Problem Solving
- Understanding Customer Needs
- Research and Analytical Skills
- Data Entry and Maintenance
- Order and Refund Processing
- Multitasking and Prioritization
- Knowledge about Quick books
- Verbal and Written Communication
- Task Prioritization
- Appointment Coordination
- Microsoft Office Suite
- Excel Spreadsheets
- Attention to Detail
- Outgoing Mail Preparation
- Record Keeping
- Mail Sorting
- Spreadsheet Management
Timeline
Support Analyst
Bank of Canada
01.2024 - Current
Customer Service Associate
TD Bank
10.2023 - 01.2024
Customer Service Specialist
Rogers Communications
04.2023 - 08.2023
Administrative Assistant
KINFRA FILM AND VIDEOPARK
07.2011 - 03.2012
Office Administration Health Services - Administration Studies
Fanshawe College of Applied Arts And Technology
Bachelor in Technology - Engineering Studies
Kerala University
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