Summary
Overview
Work History
Education
Skills
Personal Information
References
Languages
Timeline
Generic

Reslie Anne Mabanta

Ottawa,ON

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

11
11
years of professional experience

Work History

Project Logistics Customer Excellence Specialist

Kuehne & Nagel W.L.L
09.2023 - 11.2023
  • Providing rates to the customers
  • Make sure that all the shipments are handover to expediting team and Operations team
  • Contact HUB offices for all CONSOL shipments
  • Contact the local broker to arrange the local certificate and customs clearance
  • Make sure that the billing is complete and each job is closed.
  • Developed strong client relationships through consistent communication and attentive service.

Air Logistics Customer Service Expert

Kuehne & Nagel W.L.L
10.2018 - 08.2023
  • Handle the Import and Export inquiries of the normal and key accounts customers.
  • Be the middle person and communicate with all the designated departments and offices such as origin office, local handling office, airlines, customs broker, drivers and CNEE.
  • Ensure that the invoices are dispatched on time to meet the monthly KPI targets.
  • Timely updates with the customer for their Import, Export and cross trade shipments.

Sales Customer Support

Kuehne & Nagel W.L.L
05.2018 - 09.2018
  • Support the sales team by calling prospective customers and visiting them with the sales team
  • Receive customer inquiries from sales and asking operations for the rates
  • Produce quotations for Air, Sea and Road freight and follow up for feedback
  • Make sure that the shipments arrive on time by following up to the operations and sending an updated status to the customers.

Air Freight Operations Coordinator - Import

Gulf Agency Co. (GAC-BAH)
08.2017 - 04.2018
  • Ensure that all the documents are correct.
  • Coordinate with airlines and handling agent for shipment arrival.
  • Communicate with the customs broker for clearance.
  • Make sure customs formalities are competed diligently.
  • Coordinate with the billing department to ensure billing is done on time.
  • Perform the job costing for prepaid shipments
  • Archive and maintain all the jobs that have been handled.

Marketing and Sales - Operation Agent

Cargolux Airlines subco. Bahrain - Aerologistix Aviation Consultant
09.2015 - 07.2017
  • Call on existing or potential customers.
  • Handle the rates inquiries from freight forwarders.
  • Submitting weekly report to the hub office.
  • Monitor competition by gathering current marketplace information on pricing and freighters schedules, etc
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to managements
  • Use Air Cargo systems to monitor the status/details of the shipments and to uplift the shipments (CHAMP & UNIPOOL)
  • Check all the shipments inside the aircraft/help the load master and GHA to offload the shipments during the flights as a trainee.

Administrative Assistant

Coverings Me W.L.L
02.2014 - 08.2015
  • Ensure an effective and smooth communication and coordination between all the departments
  • Manage Purchase Orders, Delivery Notes, Quotations and Invoices
  • Deal with customers inquiries by phone, email or face to face
  • Handle Suppliers and Partners accommodations booking and travel details
  • Handle all incoming calls from clients and business partner
  • Complete clerical tasks and update records.

Customer Service Agent- Cargo

Cebu Pacific Air
07.2013 - 01.2014
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Provide freight rates for customers
  • Submit daily shift report to keep the CS Supervisor and Operation Officers informed of pending issues or areas that needs assistance
  • Any other duties as instructed by Supervisor or Operation officers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.

Airport Operations Trainee

Manila International Airport Authority - NAIA Terminal 2
02.2013 - 03.2013
  • Terminal Operations Group
  • Passenger Service Division
  • Apron Management Services & (FIDS) Flight Information Display System
  • Passenger Boarding Bridge & Baggage handling division.

Travel Agent (Trainee)

Wealth on winter tours and travel
11.2012 - 01.2013
  • Assist and welcome customers
  • Ask and answer customers' questions and provide assistance with flights and tickets when needed.

Education

Bachelor of Science in Tourism Management -

University of the Assumption
City of San Fernando, Pampanga
04.2013

Skills

  • Customer Service
  • Air Freight Operations - Import & Export
  • Pricing Support
  • Sales support
  • Project Logistics

Personal Information

  • Date of Birth: 09/03/93
  • Nationality: Filipino
  • Marital Status: Married

References

  • Edcil Noronha, Kuehne Nagel, Air Logistics Customer Care Manager, Bahrain
  • Alexander Krause, Previous Air Freight Manager in GAC, Kuehne & Nagel OSL Manager

Languages

English
Full Professional

Timeline

Project Logistics Customer Excellence Specialist

Kuehne & Nagel W.L.L
09.2023 - 11.2023

Air Logistics Customer Service Expert

Kuehne & Nagel W.L.L
10.2018 - 08.2023

Sales Customer Support

Kuehne & Nagel W.L.L
05.2018 - 09.2018

Air Freight Operations Coordinator - Import

Gulf Agency Co. (GAC-BAH)
08.2017 - 04.2018

Marketing and Sales - Operation Agent

Cargolux Airlines subco. Bahrain - Aerologistix Aviation Consultant
09.2015 - 07.2017

Administrative Assistant

Coverings Me W.L.L
02.2014 - 08.2015

Customer Service Agent- Cargo

Cebu Pacific Air
07.2013 - 01.2014

Airport Operations Trainee

Manila International Airport Authority - NAIA Terminal 2
02.2013 - 03.2013

Travel Agent (Trainee)

Wealth on winter tours and travel
11.2012 - 01.2013

Bachelor of Science in Tourism Management -

University of the Assumption

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Reslie Anne Mabanta