Reshna Ram
Sacramento
Summary
Dedicated professional with a strong background in customer service at Lowes Home Improvement and facility maintenance at Elk Grove Unified School District. Known for exceptional communication and issue resolution skills, I excel in creating clean, secure environments while effectively managing time and resources. Committed to delivering outstanding service and fostering teamwork.
Overview
9
9
years of professional experience
Work History
Custodian
Elk Grove Unified School District
Elk Grove
09.2025 - Current
- Maintained cleanliness of facilities through thorough cleaning and sanitizing practices.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Maintained accountability for building keys, master keys and access cards.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
Customer Service Representative
Lowes Home Improvment
Sacramento
07.2021 - Current
- Customer Service Representative ensuring customer satisfaction, resolving issues promptly and efficiently, providing exceptional service that aligns with the company's standards and policies with great communication skills to drive improvement in products and services within the organization and also taking in-charge of the cash drawer.
Medical Receptionist
Colonial Mem Hospital
Suva
01.2017 - 03.2020
- Organizing and storing patients' records, while billing, creating, and sending invoices to request payment for goods and services.
- Providing services by phone and interacting with patients face-to-face, by email or text, via live chat, and through social media.
Education
GED -
Futuro Heath
Sacramento, CA05-2023
GED -
Career Management Training School
Fiji, Suva 12-2004
GED -
University of The South Pacific
Laucala Campus, Fiji11-2003
GED -
Labasa Sangam College
Fiji, Labasa 11-2001
Skills
- Excellent customer service skills, with written and verbal communication
- Self-development and Self-motivation
- Reliable and Responsible
- Time and Stress Management
- Teamwork, empathy, and active listening
- Great Phone Etiquette and Multitasking
- Cleaning techniques
- Sanitization practices
- Security procedures
- Issue resolution
- Work independently
- Lock and key management
- Facility maintenance
Accomplishments
Certificate of Appreciation for long service @ Vinod Patel & Co Pte Ltd
Certificate of Front-End Appreciation-Lowes Home Improvement
Team Coach Badge-Lowes Home Improvement
Certificate of Front-End Appreciation-Lowes Home Improvement
Team Coach Badge-Lowes Home Improvement
Languages
- English
- Hindi
Timeline
Custodian
Elk Grove Unified School District
09.2025 - Current
Customer Service Representative
Lowes Home Improvment
07.2021 - Current
Medical Receptionist
Colonial Mem Hospital
01.2017 - 03.2020
GED -
Futuro Heath
GED -
Career Management Training School
GED -
University of The South Pacific
GED -
Labasa Sangam College