Reshmi Jose
Toronto,Ontario
Summary
Certified Scrum Master with 8 years of experience in IT Industry. Primarily focusing on ETL testing and guiding cross-functional teams in Agile methodologies and Scrum practices. Proven track record of driving successful project delivery, improving team performance, and fostering a collaborative work environment. Adept at removing obstacles, facilitating continuous improvement, and aligning project goals with organizational objectives. Seeking to leverage expertise to contribute to Ontario Teachers Pension Plan as a Scrum Master.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scrum Master/ QA Analyst
Tata Consultancy Services
04.2022 - Current
- Facilitate Scrum ceremonies, including daily stand-ups, sprint planning, retrospectives, and reviews, resulting in a 65 percent improvement in team velocity
- Collaborate with product owners to prioritize backlog and define user stories, ensuring clear, actionable requirements for development teams
- Remove impediments and address team concerns, achieving 90% on time delivery
- Mentor and coach team members on Agile practices
- Implement and maintain Agile tools like Jira and Confluence, enhancing transparency and workflow efficiency
- Coordinate with stakeholders to ensure alignment on project goals and deliverables, leading to successful project outcomes.
Associate Scrum Master/ Onsite QA Analyst
Infosys Limited
05.2020 - 04.2022
- Assisted lead Scrum Master in managing Scrum processes, including sprint planning and retrospectives
- Supported team members in understanding and applying Agile principles, leading to improved team cohesion and performance
- Coordinated with development teams to track progress and resolve issues, ensuring smooth sprint execution
Test Engineer
Infosys Limited
02.2016 - 05.2020
- Test planning starting from Requirement analysis, test plan preparation, test strategy, high level scenario preparation, test case preparation and execution
- Support Go-Live and co-ordinate Live testing by the Business users
- Get better understanding of business functionality from real time users and help communicate the same to QA team
- This helps create better test scenarios tailored to how the business works
- Performed Go-Live activities such as production verification as per the Implementation plan to ensure that the application runs in the production environment without any issues
- Anchored the production testing for business users on the Go-Live date
- Shared learnings related to tools, technology & domain from the project
- Sought information and leverage knowledge from other projects to drive higher efficiency, effectiveness and preserve organization knowledge.
Education
Bachelor of Technology - Information Technology
Mahatma Gandhi University
[Kochi], [Kerala]08.2015
Skills
- Scrum & Agile Methodologies
- Project Management
- Team Facilitation & Leadership
- Stakeholder Management
- Risk Management
- Continuous Improvement
- JIRA & Confluence
- Conflict Resolution
- Metrics & Reporting
- JIRA
- Confluence
- Microsoft Office Suite (Word, Excel, PowerPoint)
- ETL Testing
- Data Analysis & Reporting
Certification
Certified ScrumMaster (CSM), Scrum Alliance, 2024
References
Available upon request
Projects
•Canadian Pension Plan Investment Board, Toronto, Ontario ( From TCS, Toronto)
Worked primarily on QA roles, later expanding to Scrum Master and Production Support
• Blue Shield California, Health Insurance, California, USA (From Infosys, Toronto)
Onsite QA lead performing testing related end to end activities and Scrum Master leading offshore team from India. Closely worked with business for UAT testing.
•Tiffany, NY, USA (offshore from Infosys, Trivandrum, India)
Utilized experience from QA to address quality-related issues proactively, leading to a 25% increase in delivered features meeting acceptance criteria
•FedEx, UK (offshore from Infosys, Trivandrum, India)
Partnered with Agile teams to support sprint activities, ensuring high-quality deliverables and timely resolution of defects.
Timeline
Scrum Master/ QA Analyst
Tata Consultancy Services
04.2022 - Current
Associate Scrum Master/ Onsite QA Analyst
Infosys Limited
05.2020 - 04.2022
Test Engineer
Infosys Limited
02.2016 - 05.2020
Bachelor of Technology - Information Technology
Mahatma Gandhi University
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