Reshmi Philip
Vancouver,Canada
Summary
Dynamic Data Science Leader with more than 15+ years of experience in AI, ML, and NLP, leading cross-functional teams and delivering scalable, AI-driven solutions. Proven track record in mentoring and developing high-performing data science teams, with expertise in hiring and nurturing talent. Adept at designing and deploying innovative, real-time analytics to solve complex business challenges across industries. Strong leadership in driving strategic initiatives, fostering collaboration, and translating data insights into actionable business outcomes.
Overview
22
22
years of professional experience
Work History
Principal Data Scientist
Verizon
07.2021 - 08.2023
- Led a team of 15+ data scientists to develop AI/ML models tailored to operational insights and business needs.
Manager, Data Science
Harman India
07.2020 - 07.2021
- Led designing and implementing a predictive analytics platform for customer engagement and service optimization, reducing ticket resolution time by 20%.
Technical Architect (Cognitive Services)
Mphasis Inc.
12.2018 - 06.2020
- Led AI innovation initiatives as a technical architect, advancing service offerings through the integration of machine learning and advanced analytics.
Lead Data Scientist
Harman India
11.2016 - 12.2018
- Directed a high-performing team to implement machine learning models for client-specific needs, including segmentation, text mining, and video analytics.
DATA SCIENTIST
Manthan
Bangalore
03.2016 - 07.2016
TECHNICAL WRITER
Upwork Free Lancer
Bangalore
07.2013 - 08.2015
ASSISTANT MANAGER-SYSTEMS
JK-group
Delhi
08.2007 - 01.2009
SYSTEMS ADMINISTRATOR
St Stephen's Hospital
Delhi
10.2005 - 01.2007
ADJUNCT FACULTY
University of Calicut
Thrissur
06.2002 - 07.2005
PROGRAMMER
SterilitX
Kochi
03.2001 - 05.2002
Education
Master of Data Science (Computational Linguistics) -
University of British Columbia
07.2024
Master of Technology (Computer Science) -
Jamia Hamdard University
05.2013
Master of Computer Applications (MCA) -
Madurai Kamaraj University
03.2001
BSc (Statistics) -
Vimala College, University of Calicut
03.1998
Skills
- Data Science Leadership & Strategy
- Cross-functional Team Collaboration & Stakeholder Engagement
- Mentoring, Talent Acquisition & Team Development
- AI & Machine Learning Model Development
- Model Explainability & Interpretability
- Cloud Data Solutions (AWS, GCP, Snowflake, Big-Query, Redshift)
- Data Visualization & Dashboarding (Grafana, Tableau, Power BI)
- Python, SQL, and Data Engineering Practices
- Business Intelligence, Predictive Analytics & Strategic Decision Making
- Natural Language Processing (GPT, BERT, Transformers, Gen-AI, LLMs, RAG)
- Deep Learning in Computer Vision & Speech (CNNs, RNNs, GANs, YOLO, Res-Net, VGG, Efficient-Net, Transformers for Speech)
- Forecasting, Operational Monitoring & Risk Management
- Real-time Log Analysis & Monitoring
- Project Leadership & Agile Methodologies for Data Science Initiatives
- Innovation in AI Solutions & Data-Driven Business Growth
Awards
- Awarded two Innovation awards at Verizon, including a US patent granted for an AI-based eye-tracking interaction system.
- Verizon Spotlight Award for contributions to reducing downtime and improving operational efficiency through AI innovation.
- Twice awarded the Harman “Be Brilliant” Award for Team Excellence and Integrity.
Workstatus
Open Work Permit Holder (till 2027)
Projectsandaccomplishments
- Designed and led the development and deployment of an AI-driven solution for Verizon stores, tracking customer interactions and emotional responses to create dynamic heatmaps and real-time upselling alerts, achieving a 10% increase in customer conversion rates and earning a US patent.
- Led the design and implementation of an end-to-end fraud detection system for Verizon's IG/FA, utilizing machine learning models, Apache Kafka, and AWS Lambda to prevent User ID Enumeration, scaling to millions of transactions.
- Led the design, development, and deployment of a multi-tenant RAG-based virtual assistant using GPT-3.5 Turbo, Pinecone, and Elastic Search, providing personalized product recommendations and customer support, ensuring data isolation and scalability with AWS Lambda, EC2, and S3.
- Designed and implemented a predictive model to optimize customer churn for Verizon, utilizing historical data and machine learning techniques, significantly reducing churn rates and improving revenue retention.
- Engineered predictive models to streamline customer interaction and engagement strategies, driving improvements in service efficiency and customer retention.
- Developed a voice-based context navigation module for telecom applications, reducing customer friction by 10%.
- Published research on advanced NLP techniques and real-time data analytics, contributing to international conferences and journals.
- Led cross-functional AI initiatives, aligning data science objectives with key business metrics and long-term strategic goals.
Timeline
Principal Data Scientist
Verizon
07.2021 - 08.2023
Manager, Data Science
Harman India
07.2020 - 07.2021
Technical Architect (Cognitive Services)
Mphasis Inc.
12.2018 - 06.2020
Lead Data Scientist
Harman India
11.2016 - 12.2018
DATA SCIENTIST
Manthan
03.2016 - 07.2016
TECHNICAL WRITER
Upwork Free Lancer
07.2013 - 08.2015
ASSISTANT MANAGER-SYSTEMS
JK-group
08.2007 - 01.2009
SYSTEMS ADMINISTRATOR
St Stephen's Hospital
10.2005 - 01.2007
ADJUNCT FACULTY
University of Calicut
06.2002 - 07.2005
PROGRAMMER
SterilitX
03.2001 - 05.2002
Master of Data Science (Computational Linguistics) -
University of British Columbia
Master of Technology (Computer Science) -
Jamia Hamdard University
Master of Computer Applications (MCA) -
Madurai Kamaraj University
BSc (Statistics) -
Vimala College, University of Calicut