Summary
Overview
Work History
Education
Skills
Timeline
background-images

RESHMA SHAJI KUMAR

London,ON

Summary

Dynamic and results-driven professional with a strong background in customer service at Giant Tiger. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in maintaining accurate financial transactions and fostering teamwork, demonstrating reliability and a commitment to excellence in all tasks.

Overview

6
6
years of professional experience

Work History

Cashier

Giant Tiger
09.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Production Worker

MVA Stratford Inc.
04.2024 - 08.2024
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.

Healthcare Administrator

GG Hospital
05.2019 - 06.2023
  • Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
  • Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
  • Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
  • Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
  • Fostered a positive work environment by implementing employee recognition programs and regularly soliciting feedback from staff to address concerns proactively.
  • Maintained up-to-date information in electronic medical records software.
  • Ensured compliance with industry regulations and accreditation standards through regular audits and updating internal processes accordingly.

Education

PGDM - Health Care Administration Management

Fanshawe College of Applied Arts And Technology
London,
04-2025

Pharm D - Pharmacy

Kerala University of Health Science
India
11-2016

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Reliability and punctuality
  • Customer service excellence

Timeline

Production Worker

MVA Stratford Inc.
04.2024 - 08.2024

Cashier

Giant Tiger
09.2023 - Current

Healthcare Administrator

GG Hospital
05.2019 - 06.2023

PGDM - Health Care Administration Management

Fanshawe College of Applied Arts And Technology

Pharm D - Pharmacy

Kerala University of Health Science

Similar Profiles

CREATE PROFILE
RESHMA SHAJI KUMAR