Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Reshma Ramoutar

Orangeville,Ontario

Summary

Skilled security guard offering over five years of experience in security. Highly experienced in safety risk analysis, de-escalating conflicts and controlling behaviors. Background includes monitoring entrances, facility grounds and closed-circuit feeds. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Asset Protection – Team Leader

walmart LOGISTICS
12.2022 - Current
  • Provides strong leadership to the site associates
  • Leading the asset protection associates using positive communication, by coaching for success and engaging
  • Investigates and documents all incidents of loss including theft, property damage, security and breaches
  • Prepare investigation reports and propose appropriate and corrective measures, administrative controls, disciplinary actions, and/or program improvements as required
  • Provides training support to operations through the identification, development, and delivery/sourcing of AP training and education as required
  • Supervise the emergency response procedures as required and maintain records of emergency equipment testing
  • Provides operational departments partnership, in the application of AP procedures, and safe work practices and procedures
  • Participates in the execution of AP and total loss initiatives (audits, analyzing data, validating process)
  • Schedules the required full time, part time personnel to support operational requirements on a weekly basis
  • Monitoring timekeeping and attendance.
  • Developed and implemented strategies to reduce shrinkage and protect assets.
  • Monitored store operations for compliance with safety, security, and loss prevention regulations.
  • Created a team of Asset Protection Associates through recruitment, interviewing, training, scheduling, and performance evaluation.
  • Coordinated investigations into suspicious activity and thefts.
  • Identified opportunities for improvement within the department's processes and procedures.
  • Conducted audits on high-value items to ensure accuracy of inventory records.
  • Provided guidance and direction to staff members regarding security protocols and procedures.
  • Collaborated with other departments in order to resolve any discrepancies or disputes over merchandise returns or exchanges.
  • Assisted in developing policies relating to theft prevention and asset protection practices.
  • Reviewed video surveillance footage as part of investigations into incidents of shoplifting or internal theft.
  • Prepared detailed reports outlining the results of investigations into losses due to fraud or employee dishonesty.
  • Investigated all reported incidents involving customers or employees that could result in financial loss.
  • Implemented measures designed to increase awareness among associates about the importance of protecting company assets.
  • Ensured that all asset protection systems were functioning properly at all times.
  • Participated in regular meetings with management personnel in order to discuss current initiatives and challenges.
  • Maintained up-to-date knowledge on applicable laws related to asset protection.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Maintained safety and security of premises, visitors and employees.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.

Asset Protection

Walmart Logistics
10.2018 - 12.2022
  • Conduct surveillance operations and other investigations
  • Conduct audits, patrol, and safety checks
  • Maintaining Gatehouse operations by inbounding and out bounding accurate information into the database
  • Investigating, documenting, and reporting all incidents of loss including theft, property damage, security breaches.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Collaborated with others to discuss new opportunities.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

babysitter

08.2015 - 09.2018
  • Communicate with children's parents about daily activities, behaviors, and related issues
  • Prepare all meals and snacks for children as directed by parents
  • Dress children, change diapers and clean and bather them
  • Perform light housekeeping tasks.

Cook

A&W Restaurant
03.2017 - 09.2017
  • Prepare meals
  • Maintenance of equipment
  • Inventory
  • General cleaning of the cooking area.

Zookeeper and Educator

Emperor Valley Zoo, Trinidad & Tobago
04.2013 - 03.2015
  • Responsible for preparing food and feeding animals, providing fresh bedding and water, cleaning out pens and cages
  • Checking for signs of distress, disease, or injury in animals, and assisting in caring for sick animals under the direction of the veterinarian; keeping daily record of health and wellbeing of animals
  • Monitoring conditions of zoo (i.e., cages, enclosures, and barriers for signs of wear and damage, temperature)
  • Educating the public on wildlife preservation, animals’ habitat, ecosystem, and food chain (e.g., general inquiries, presentations/lectures).
  • Cleansed and disinfected animal enclosures, cages, and habitats.
  • Provided food and water to animals according to dietary requirements.
  • Assisted with the training of animals for educational programs and shows.
  • Educated visitors on animal behavior, conservation efforts, and safety guidelines.
  • Monitored animal health through physical examinations and laboratory tests.
  • Observed animals for signs of distress or illness and reported any changes in behavior to supervisors.
  • Performed daily maintenance tasks such as cleaning up after the animals, replenishing bedding materials, refilling feeders.
  • Worked closely with veterinarians during medical procedures on zoo inhabitants.
  • Repaired damaged fencing or other structures within animal enclosures.
  • Developed enrichment activities for zoo inhabitants that encourage natural behaviors.

Receiver

Amazon Fulfillment Centre-YYZ3
08.2014 - 12.2014
  • Examined and unpacked incoming shipments, record shortages and damaged items
  • Sorted, counted, identified, verified, and tracked all material to maintain accurate inventory records
  • Safely utilized pump trucks to move and transport warehouse materials according to safety guidelines.
  • Processed returns to vendors and maintained accurate records of all returned items.
  • Assisted in unloading trucks and stocking shelves with received merchandise.
  • Checked orders against invoices to ensure accuracy before releasing them from the warehouse.
  • Cleaned and organized work areas, equipment, and storage facilities as needed.
  • Operated computerized inventory control systems to track product movement throughout facility.

Education

Grade 12 CERTIFICATE -

Sheridan College
01.2017

Caribbean Secondary Education Certificate -

St. James Secondary School- Trinidad
Trinidad and Tobago
01.2011

Police Foundations Diploma -

Trios College
10-2018

Skills

  • Hard working determined and strong desire to learn new skills
  • Highly organized, multitasker who is an adaptable and quick learner
  • Able to excel in working both independently and within a team
  • Written and Oral Communication skills
  • Proficient in using Microsoft Office programs such as Word, Outlook, and Excel
  • Build positive working relationships
  • Loss prevention strategies
  • Report writing abilities
  • Security systems expertise
  • Surveillance techniques
  • CCTV Monitoring

Certification

  • CPR trained level HCP-AED | ST John’s Ambulance
  • Firearms Licenses
  • Security Licenses

Volunteer Experience

  • Emperor Valley Zoo-trained in rehabilitating animals affected by oil spills, trained in bonding with animals in petting zoo.
  • Charity events in community (e.g., cooking for and feeding the poor, caring for those experiencing abuse and neglect).

References

References available upon request.

Timeline

Asset Protection – Team Leader

walmart LOGISTICS
12.2022 - Current

Asset Protection

Walmart Logistics
10.2018 - 12.2022

Cook

A&W Restaurant
03.2017 - 09.2017

babysitter

08.2015 - 09.2018

Receiver

Amazon Fulfillment Centre-YYZ3
08.2014 - 12.2014

Zookeeper and Educator

Emperor Valley Zoo, Trinidad & Tobago
04.2013 - 03.2015

Grade 12 CERTIFICATE -

Sheridan College

Caribbean Secondary Education Certificate -

St. James Secondary School- Trinidad

Police Foundations Diploma -

Trios College

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Reshma Ramoutar