Reshma Philip
North Vancouver,BC
Summary
Results-driven Compliance Analyst at John Hancock - Manulife with expertise in Agile project management and exceptional communication skills. Successfully implemented compliance programs, reducing regulatory gaps and enhancing organizational adherence. Proficient in MS Excel and vendor management, consistently delivering projects on time while fostering strong stakeholder relationships.
Overview
8
8
years of professional experience
Work History
Compliance Analyst
John Hancock - Manulife
01.2022 - 05.2023
- Conducted regular compliance reviews to ensure adherence to applicable laws, regulations, and internal policies.
- Collaborated with cross-functional teams to identify compliance gaps, and implement corrective actions.
- Assisted in the development and enhancement of compliance programs to address emerging regulatory requirements.
- Monitored changes in relevant laws and regulations, communicated updates to the organization, and facilitated necessary adjustments to compliance processes.
- Assisted in the preparation and submission of regulatory reports, as required by governing authorities.
- Participated in internal and external audits, providing necessary documentation, and responding to audit inquiries.
- Monitored and tracked process changes, measuring their impact on performance.
- Prepared and generated reports summarizing processed data and relevant metrics for management use.
- Responded to inquiries and provided information to internal and external stakeholders in a professional manner.
Process Analyst
CNB Computers Inc
Mississauga, Canada
09.2020 - 01.2022
- Maintained a courteous and empathetic attitude towards customers and Input customer information and processed sales orders and proposals
- Review the daily report to see any potential delivery problems or backorders, and deal with any exceptions properly
- Coordinated with vendors to obtain materials, including ordering supplies or equipment’s and scheduling deliveries
- Worked with warehouse and logistic department to correctly manage defective/damaged inventory and return it to US, Canadian, or international suppliers
- Keep track of all open, outstanding, and unreturned RMAs, flag when appropriate and help to determine next steps
- Respond to emails and phone calls from customers and members of our regional sales team and clients
- Assisted clients in person and over the phone, providing product information and support
- Processed client inquiries, orders, and requests in a timely and efficient manner
- Resolved client complaints and escalated complex issues to appropriate teams
- Coordinated with the sales team to identify upsell and cross-sell opportunities
- Updated client records and maintained accurate information in the database
- Collaborated with internal departments to ensure timely delivery of products and services
Project Coordinator (Capstone Research Project: Winter 2019)
Humber College
Toronto, Canada
01.2020 - 04.2020
- Managed 20+ stakeholders from different streamlines to develop a simulation tool for the effective management of projects
- Ensured all activities in the project complies with at least 80% of PMBOK processes
- Prepared a realistic budget and supplemented with research on funding and resourcing options to reduce the cost by at least 40%
- Developed basic graphics in wireframe tool to visualize/transform requirements to technical experts
- Received appreciation for attention to detail reflected in the effectiveness of the meeting minutes delivered and follow up actions performed
- Resolved site issues by daily project coordination and decreased the number of claims by 15% by using PMBOK risk management methodology to meet customer expectations
- Examined Cost baseline violations and analyze risk while seeking procurement of projects
Project Coordinator
GLOBAL INTERIORS PVT LTD
Bangalore, India
06.2016 - 08.2018
- Develop and update project plans including information such and project objectives, technologies, systems, information specification, schedules, funding, and staffing
- Manage project execution to ensure adherence to budget, schedule, and scope
- Prepare project status reports by collecting, analyzing, and summarizing information and trends
- Assign duties, responsibilities, and spans of authority to project personnel, Coordinate recruitment or day-to-day activities
- Develop and manage annual budget, develop business plans and prepare financial analysis
- Monitor or track project milestones and deliverables and ensure project timelines are met
- Negotiate with internal and external stakeholders or suppliers to obtain resources or materials and support business partners in decision making
- Schedule and facilitate meetings related to projects
- Delivered all projects on time and within defined scope
- Submit project deliverables, ensuring adherence to quality standards
- Attended stakeholder meetings to gather more knowledge about industry trends and coordinated many projects with zero missed deadlines
Support Specialist
Info Services (IBM Partner)
Bangalore, India
07.2015 - 05.2016
- Upgrade the existing system, and provide AMC support for systems and peripherals based on the customer's needs and urgency.
- Addressing incidents, user requests, and documentation to support team members and clients.
- Managing software licenses, business continuity management, and monitoring all the tickets, as well as troubleshooting client issues in a timely manner, achieved a 50% decrease in resolution time.
- Providing quality and timely hardware and OS support services as per the Service Level Agreement (SLA).
- Procuring network equipment and updating the reporting network status to the stakeholders.
- Installing and configuring network equipment, including routers, proxy servers, DHCP, DNS, and switches.
- Network performance monitoring and test equipment to identify and correct system failures.
- Network implementation of LAN/WAN using Cisco routers and switches.
- Collaborated with customer service and network management centers, account teams, and customers to facilitate the isolation and repair of data services.
- Worked with various routing and switching protocols, such as OSPF, RIP, and BGP.
- Executed maintenance procedures for network environments, including switching, wired and wireless infrastructure, VoIP, and security components.
- Performed backups of server data to ensure 100% recoverability in the event of system failure.
- Created and maintained a database of clients and client needs for efficient customer service.
- Maintained good relationships with service providers and clients to keep the customer base.
- Screen feedback and requests from clients, and coordinate with relevant departments within the organization to provide solutions.
Education
Postgraduate - Project Management
Humber College
Etobicoke, ON04.2020
Postgraduate - Wireless Telecommunication
Humber College
Etobicoke, ON04.2019
Bachelor of Engineering - Electronics and Communication
Anna University
Tamil Nadu, India05.2015
Skills
- Scrum
- MS Excel
- PERT analysis
- Agile project management
- Atlassian- JIRA
- Project Scheduling
- MS Project
- Strategic Planning & Analysis
- Exceptional verbal and written communication skills
- Business Development
- Vendor Management
- Negotiation Skills
- Risk Management
- Database management
- Problem solving
- Critical thinking
- ITIL
- Agile
- Waterfall
- Prism
- Kanban
- Scrum ban
- Lean
Accomplishments
- An active member of the Project Management Institute (PMI) Toronto chapter.
- Project on installation and configuration of the Asterisk PBX server.
Operating Systems
- Windows
- Ubuntu
Virtualization
Oracle VirtualBox
Routers
- Cisco 2911
- 2811
- 3500
- 3700
- 7600
- Huawei NE40E X3 series
Switches
- WS C5609
- Catalyst 2960
- Huawei Quid way S6348 EI series
References
Available upon request
Methodologies
- ITIL
- Agile
- Waterfall
- CPM
- CCPM
- IPM
- Prism
- Kanban
- Scrum ban
- Lean
Internship
- Deployment of Branch office Router, Configuration of Router with Addressing schemes and routing protocols, VPN, IP Security, SYSLOG, NTP, Access Lists, NAT, Access point Configuration, Backup and Restore IOS, STP, VLAN, EtherChannel using IOS Routers, Switches and Access-Points
- Deployment of Datacenter Network, Configuration of Active Directory Domain Controller, AD domain Trust, Access Point Configuration, Remote Desktop Web Access Configuration, DFS (Distributed File System) With FSRM, VPN Authentication Router, Web server, using Windows Server 2016 Data Center Edition and Windows 10.
Timeline
Compliance Analyst
John Hancock - Manulife
01.2022 - 05.2023
Process Analyst
CNB Computers Inc
09.2020 - 01.2022
Project Coordinator (Capstone Research Project: Winter 2019)
Humber College
01.2020 - 04.2020
Project Coordinator
GLOBAL INTERIORS PVT LTD
06.2016 - 08.2018
Support Specialist
Info Services (IBM Partner)
07.2015 - 05.2016
Postgraduate - Project Management
Humber College
Postgraduate - Wireless Telecommunication
Humber College
Bachelor of Engineering - Electronics and Communication
Anna University
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