Reshma Nair
Surrey,Canada
Summary
I have a consolidated work experience of 8 years in hospital administration and coordination of tasks. I look forward to taking up a challenging job wherein my qualifications and acquired skills are put to best use, providing me with an opportunity to grow professionally to my fullest potential and contributing significantly to the success of the organization
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
SCIMEDICA Health Group
05.2021 - Current
- Maintained and updated patient records for accurate, current medical histories
- Supported office staff and operational requirements with administrative tasks
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Organized paperwork such as charts and reports for office and patient needs
- Scheduled patient appointments and placed reminder calls to deliver an exceptional customer experience
- Collaborated with healthcare professionals to maintain high-quality care across departments
Executive Administration
POLAKULATH NARAYANAN RENAI MEDICITY
06.2018 - 03.2020
- Collected data, input records and protected electronic files
- Scheduled appointments and meetings, organized materials and prepared rooms
- Maintained protocol throughout routine work days and special events
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Sorted, opened, and routed mail and deliveries to meet business requirements
- Coordinated office events, seminars and meetings for staff and clients
Public Relations Assistant
Amrita Institute of Medical Sciences
10.2011 - 08.2015
- Handling daily administrative tasks, informing patients, scheduling appointments for new consultations, re-visits, and procedures.
- Coordinating, supervising, and managing daily activities of the Gastro medicine department.
- Responsible for preparing medical documents for outpatients using EMR (Electronic Medical Records).
- Responsible for handling and resolving issues within the Gastroenterology department.
- Preparing the daily reports of the department and updating the same to the senior management.
- Performed other administrative tasks as per requirement.
- Resolved complaints to maintain customer satisfaction
Education
Master of Arts - Healthcare Leadership
Trinity Western University
Langley, BC06.2022
MBA - Hospital and Health Care Facilities Administration/Management
Bharathiyar University
India12.2018
Bachelor of Arts - Public Administration
Indira Gandhi National Open University
India06.2015
Skills
- Expense Reporting
- Calendar Management
- Reception Oversight
- Database Management
- Letter Preparation
- Mail Handling
- Filing
- Meeting Planning
Certification
- Excel quick tips
- Verified International Academic
- People Success: Employee Assessments
- Lean Six Sigma Foundations
- How to Be More Strategic in Six Steps
Top Skills
- Appointment Scheduling
- Administration
- Patient Care Management
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Professional Working
Timeline
Administrative Assistant
SCIMEDICA Health Group
05.2021 - Current
Executive Administration
POLAKULATH NARAYANAN RENAI MEDICITY
06.2018 - 03.2020
Public Relations Assistant
Amrita Institute of Medical Sciences
10.2011 - 08.2015
Master of Arts - Healthcare Leadership
Trinity Western University
MBA - Hospital and Health Care Facilities Administration/Management
Bharathiyar University
Bachelor of Arts - Public Administration
Indira Gandhi National Open University
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