Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Reshma Mathew

Brampton,ON

Summary

Knowledgeable and dedicated internationally trained dentist looking to transition into customer service professional with extensive experience in health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Dental Assistant/Receptionist

Markham Gateway Dentistry
06.2024 - 09.2024
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Clinic Head and Administrator

Crown Care Dental Centre
01.2021 - 04.2024


  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Helped large volume of patients every day with positive attitude and focus on patient satisfaction.
  • Maintained accurate record-keeping with proactive attention to patient information updates.
  • Delivered exceptional customer service to every patient by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance patient service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Bachelor of Science - Dental Surgery

Christian Dental College
Ludhiana, Punjab
01-2020

Skills

  • Exceptional communication
  • File Management
  • Client Support
  • Customer Education
  • Problem Solving
  • Critical Thinking

Additional Information

Pursuing LLQP

Timeline

Dental Assistant/Receptionist

Markham Gateway Dentistry
06.2024 - 09.2024

Clinic Head and Administrator

Crown Care Dental Centre
01.2021 - 04.2024

Bachelor of Science - Dental Surgery

Christian Dental College

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Reshma Mathew