RESHMA ANTONY
Moncton,NB
Summary
Customer Service Representative bringing outstanding skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service/Receptionist
Funvilla
2022.10 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
Social Service Worker
Empower Simcoe
2022.07 - 2022.10
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Monitored clients' progress to adjust treatment plans accordingly.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
Personal Support Worker/Dietary Aide
Chartwell Allandale
2021.08 - 2022.06
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Education
Post Secondary Diploma - Social Service Worker
Georgian College of Applied Arts And Technology
Barrie, ON04.2022
Bachelor of Arts - Social Work
Marian College Kuttikkanam
Kerala, India05.2020
Skills
- Interdepartmental Coordination
- Call Distribution
- Resource Coordination and Allocation
- Verbal and Written Communication
- Client Guidance
- Phone Inquiries
- Communications Strategies
- Case Assessments
Certification
- First aid and CPR
- certified training on Empathy
- certified training on Teamwork
- Non-violent crisis intervention
Timeline
Customer Service/Receptionist
Funvilla
2022.10 - Current
Social Service Worker
Empower Simcoe
2022.07 - 2022.10
Personal Support Worker/Dietary Aide
Chartwell Allandale
2021.08 - 2022.06
Post Secondary Diploma - Social Service Worker
Georgian College of Applied Arts And Technology
Bachelor of Arts - Social Work
Marian College Kuttikkanam
- First aid and CPR
- certified training on Empathy
- certified training on Teamwork
- Non-violent crisis intervention
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