Rochae Sinclair
Barrie
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Burlington Hydro Electric
01.2024 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collected on all past due balances 30 days+
- Researched and resolved invoice discrepancies
- Negotiated payments and settled accounts on behalf of company
Collections Officer
Oakville Hydro
04.2023 - 12.2023
- Collected on all past due balances 30 days+
- Researched and resolved invoice discrepancies
- Negotiated payments and settled accounts on behalf of company
- Successfully managed portfolio of accounts with early delinquency to accounts that were eligible for disconnection
- Improved customer payment rates by analyzing and effectively supporting these accounts that had been neglected.
Call Centre Agent
Teleperformance
02.2019 - 04.2023
- Give customers step-by-step instructions on how to claim promotions
- Answer incoming calls and respond to customer’s emails
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process order.
Cashier
Hudson’s Bay Company
11.2017 - 12.2018
- Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Maintained awareness of all promotions, and advertisements
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Education
Ontario College Diploma - Office administration – Health Services
Seneca College
12.2023
Ontario College Certificate - Pre-Health Science
George Brown
08.2021
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Complaint Handling
- Complaint resolution
- Payment Processing
- Scheduling
- Administrative Support
Languages
Timeline
Customer Service Representative
Burlington Hydro Electric
01.2024 - 04.2024
Collections Officer
Oakville Hydro
04.2023 - 12.2023
Call Centre Agent
Teleperformance
02.2019 - 04.2023
Cashier
Hudson’s Bay Company
11.2017 - 12.2018
Ontario College Diploma - Office administration – Health Services
Seneca College
Ontario College Certificate - Pre-Health Science
George Brown
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