Shawna Berry
Office Manager/Human Rsoruce Manager
Yucaipa
Summary
A dedicated office professional with keen eye for detail and commitment to operational excellence. Known for streamlining administrative processes and improving office workflows. Valued team member with focus on collaboration and adaptability, ensuring seamless support across departments.
My passion is helping animals, I have been fostering for local rescues since 2015. I have become increasingly more involved with day to day operations, shelter pulls, vet appointments, adoption events, fundraisers and socializing & loving on dogs that have been rescued. My heart is with special needs and the underdogs, so of course Pitbulls are very near and dear to my heart. I foster failed a sweet Pitbull with a heart condition that had balloon valvuloplasty surgery which gave us an additional 4 years with him. I also have a one eyed Pittie, a Pittie born without his front legs, a Great Dane that had surgery on her front leg, it was badly damaged before she was surrendered to the shelter and a little short stack that is deaf. My husband and I both have full time jobs but we own a grooming/pet store in Yucaipa, we are very involved with helping the community and the rescues we support.
Overview
33
33
years of professional experience
Work History
Office Executive
Franklin Mechanical Systems
Beaumont
03.2006 - Current
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Ensured compliance with tax regulations by managing the timely preparation and filing of all required returns.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- Prepared balance sheets, cash flow reports and income statements.
- Streamlined annual audit process, working closely with external auditors to ensure accurate representation of company''s financial position.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Managed payroll data entry and processing for 40-50 employees to comply with predetermined company guidelines.
- Ensured timely financial statement preparation, allowing for better decision-making and strategic planning.
- Collaborated with IT department to ensure robust cybersecurity measures protected financial data.
- Ensured compliance with federal, state, and local regulatory requirements by staying updated on changes in financial laws and standards.
- Streamlined financial reporting processes, significantly reducing time required to close monthly books.
- Facilitated successful external audits, meticulously preparing all necessary documents and reports.
- Coordinated with department heads to develop and monitor annual budgets, ensuring alignment with strategic goals.
- Oversaw accounts payable and receivable operations for HVAC business with $500,000-2,500,000 in monthly expenses.
Customer Service Representative
A&R Transport Inc.
Rialto
04.2003 - 03.2006
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Human Resources Manager
Countyline Framing
Calimesa
10.1998 - 03.2003
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Office Manager
Osborne Distributing
San Diego
10.1996 - 12.1998
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Human Resources Assistant
Countyline Framing
Calimesa
02.1993 - 10.1996
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Processed employee termination paperwork at direction of supervisory staff.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Supported payroll processing, ensuring accurate and timely salary distribution.
Education
High School Diploma -
Klein Highschool
Spring, Texas 05.2001 -
No Degree - Accounting And Finance
Crafton Hills College
Yucaipa, CA 05.2001 -
Skills
Relationship building
Event coordination
Staff management
Operations management
Strategic planning
Employee training
Team bonding
Policy implementation
Payroll and budgeting
Human resources
Multitasking
Timeline
Office Executive
Franklin Mechanical Systems
03.2006 - Current
Customer Service Representative
A&R Transport Inc.
04.2003 - 03.2006
High School Diploma -
Klein Highschool
05.2001 -
No Degree - Accounting And Finance
Crafton Hills College
05.2001 -
Human Resources Manager
Countyline Framing
10.1998 - 03.2003
Office Manager
Osborne Distributing
10.1996 - 12.1998
Human Resources Assistant
Countyline Framing
02.1993 - 10.1996
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