Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Resan Tharmalingam

Markham,ON

Summary

Dedicated customer service representative with a proven track record of resolving inquiries, enhancing client satisfaction, and streamlining processes. Known for strong organizational and communication skills, fostering positive relationships, and ensuring accuracy in financial transactions.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

RKJ Trucking Limited
Markham
01.2015 - Current
  • Delivered professional service to customers by addressing inquiries on billing and payments.
  • Designed and maintained user-friendly digital filing system in Google Drive for efficient record access.
  • Executed follow-ups on overdue accounts via email and phone, fostering positive client relationships.
  • Ensured accurate recording of financial transactions to facilitate quick issue resolution.
  • Reconciled customer accounts regularly, promoting transparency in the billing process.
  • Maintained comprehensive communication logs for personalized follow-up service.

Crew Leader

Cohen and Master Tree and Shrub Services
Thornhill, Ontario
03.2020 - 08.2025
  • Completed over 3,000 work orders, achieving high client satisfaction for ROM, U of T, Aga Khan Museum, and various municipalities.
  • Interacted regularly with clients to assess needs and clarify services.
  • Trained team members on safety protocols and customer service standards.
  • Represented company with professionalism at all sites, enhancing brand image.
  • Resolved on-site issues promptly to minimize disruptions and uphold client trust.

Education

Accounting & Finance -

Seneca College of Applied Arts And Technology
North York
08-2018

Skills

Communication skills

  • Customer service excellence
  • Organizational abilities
  • Analytical problem solving
  • Verbal and written communication
  • Proactive self-starter
  • Attention to detail

References

References available upon request.

Timeline

Crew Leader

Cohen and Master Tree and Shrub Services
03.2020 - 08.2025

Customer Service Representative

RKJ Trucking Limited
01.2015 - Current

Accounting & Finance -

Seneca College of Applied Arts And Technology

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Resan Tharmalingam