Resan Tharmalingam
Markham,ON
Summary
Dedicated customer service representative with a proven track record of resolving inquiries, enhancing client satisfaction, and streamlining processes. Known for strong organizational and communication skills, fostering positive relationships, and ensuring accuracy in financial transactions.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
RKJ Trucking Limited
Markham
01.2015 - Current
- Delivered professional service to customers by addressing inquiries on billing and payments.
- Designed and maintained user-friendly digital filing system in Google Drive for efficient record access.
- Executed follow-ups on overdue accounts via email and phone, fostering positive client relationships.
- Ensured accurate recording of financial transactions to facilitate quick issue resolution.
- Reconciled customer accounts regularly, promoting transparency in the billing process.
- Maintained comprehensive communication logs for personalized follow-up service.
Crew Leader
Cohen and Master Tree and Shrub Services
Thornhill, Ontario
03.2020 - 08.2025
- Completed over 3,000 work orders, achieving high client satisfaction for ROM, U of T, Aga Khan Museum, and various municipalities.
- Interacted regularly with clients to assess needs and clarify services.
- Trained team members on safety protocols and customer service standards.
- Represented company with professionalism at all sites, enhancing brand image.
- Resolved on-site issues promptly to minimize disruptions and uphold client trust.
Education
Accounting & Finance -
Seneca College of Applied Arts And Technology
North York08-2018
Skills
Communication skills
- Customer service excellence
- Organizational abilities
- Analytical problem solving
- Verbal and written communication
- Proactive self-starter
- Attention to detail
References
References available upon request.
Timeline
Crew Leader
Cohen and Master Tree and Shrub Services
03.2020 - 08.2025
Customer Service Representative
RKJ Trucking Limited
01.2015 - Current
Accounting & Finance -
Seneca College of Applied Arts And Technology