Repeka Kula
Mountain View
Summary
Innovative Senior Sales Consultant with keen focus on business opportunities and building long lasting client relationships. Known for strong performance and continuous dedication.
Overview
24
24
years of professional experience
Work History
Senior Sales Consultant
Wyndham Vacation Resorts Asia Pacific
02.2006 - 03.2022
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Explained important information regarding usage of ownership and functions for various products so that owners were aware of new and existing usage of products.
- Evaluated owners needs and created plan of action to provide solutions for usage of ownership.
- Provided high level of tailored service to each and every owner which helped to build lucrative, lasting relationships.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage owners to upgrade
- Streamlined key process for entire department by implementing method to improve efficiency.
Guest Relations Officer
Worldmark Resort
03.2000 - 01.2006
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Recommended hotel services or amenities that guest may find useful.
- Maintained consistent positive customer feedback.
- Provided guest assistance and recommendations for tourist attractions.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Food & Beverage Attendant
Sheraton Fiji Resort
05.1998 - 01.2000
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Processed payments and provided receipts to establish proof of transaction.
Education
Certificate In Hospitality Management - Hospitality Administration And Management
New Zealand Pacific Training Center
Fiji11.2003
High School Diploma -
Nadi College School
Fiji12.1997
Skills
- Business Opportunity Development
- Presentation and Public Speaking
- Online Marketing
- Proficient in Microsoft Word, Excel & Powerpoint
- Sales Presentations
- Sales Training
- Interpersonal and Written Communication
- Sales Consultation
Accomplishments
- Supervised team of 30 staff members as Frontline Team Leader
- Presidents Club Awardee - Cape Town- 2017
- Top Upgrade Volume & top upgrade VPG (2017-2021)
REFEREES
- Mr. Adrian Bossley
Sales Director Corporate Upgrades
Wyndham Destination Asia Pacific
Phone: +617-5512-8956
Mobile: +614-2386-9718
Email: Adrian.Bossley@wyn.com
- Joseph Fong Jr
Blue Green Vacation
In House Marketing Manager
Mobile : 619-707-3885
Email: josephfongunior@gmail.com
- Mr. Jason Bavister
Area Director Central Division
Flynns Beach.NSW.
Mobile: +614-2724-4959
Email: Jason.Bavister@wyn.com
Timeline
Senior Sales Consultant
Wyndham Vacation Resorts Asia Pacific
02.2006 - 03.2022
Guest Relations Officer
Worldmark Resort
03.2000 - 01.2006
Food & Beverage Attendant
Sheraton Fiji Resort
05.1998 - 01.2000
Certificate In Hospitality Management - Hospitality Administration And Management
New Zealand Pacific Training Center
High School Diploma -
Nadi College School
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