Reon Gollamandala
Moose Jaw,SK
Summary
Im a results-driven Customer Service Executive with over 3 years of experience in delivering exceptional support within fast-paced environments. Having expertise in resolving customer issues and ensuring satisfaction through attentive service and effective communication across phone, email, and chat channels. Also, I have a Proven track record of enhancing the customer experience through strong problem-solving abilities, conflict resolution skills, and building lasting client relationships that drive retention. Committed to exceeding expectations and continuously improving service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Executive
Indian Gifts Portal
Mumbai, Maharashtra
04.2022 - 02.2023
- Collaborated with the sales team to identify and grow opportunities within the territory.
- Handling escalated customer complaints and providing appropriate solutions to customer queries.
- Manage delivery timelines, and update product stock availability for the team.
- Investing in and retrieving missing products by coordinating with the courier teams.
Business Development Executive
Square Yards Pvt ltd
Mumbai, Maharashtra
10.2019 - 01.2021
- Cold Calling and Lead Generation
- Setting up site visits and Deal closures
- Networking with developers and channel partners.
- Implemented and planned marketing campaigns using print media and digital platforms.
Sales & Marketing Executive
Le Organica
Mumbai,Maharashtra
06.2018 - 09.2019
- Led sales planning, development, and account management to grow existing accounts, and establish new sales accounts.
- Feedback interactions with resale partners to understand the demand and developments of the product sales.
- Assisted in the development of sales goals and objectives based on market analysis data.
Education
Post Graduate Diploma - Logistics And Supply Chain Management
Saskatchewan Polytechnic
Moose Jaw, SK12-2024
Post Graduate Diploma - Business Administration And Management
Saskatchewan Polytechnic
Moose Jaw, SK04-2024
Bachelors - Commerce
Chinai College of Commerce & Economics
Mumbai01.2021
Skills
- Business development and planning
- Lead prospecting
- Sales and market development
- Customer segmentation
- Digital marketing strategies
- Channel partner management
- Sales follow-up
- Upselling expertise
- Sales strategy
- Customer relationship management
Languages
English
Professional
Hindi
Professional
Telugu
Professional
Certification
- Microsoft Office
- Procurement Upskill
- SCMP (pursuing)
References
References available upon request.
Timeline
Customer Care Executive
Indian Gifts Portal
04.2022 - 02.2023
Business Development Executive
Square Yards Pvt ltd
10.2019 - 01.2021
Sales & Marketing Executive
Le Organica
06.2018 - 09.2019
Post Graduate Diploma - Logistics And Supply Chain Management
Saskatchewan Polytechnic
Post Graduate Diploma - Business Administration And Management
Saskatchewan Polytechnic
Bachelors - Commerce
Chinai College of Commerce & Economics
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