Reo Paul
Whitehorse,YT
Summary
Seeking a challenging position in a reputed establishment which provides opportunities for professional growth along with advancement and utilize the experience acquired in becoming a valuable team member. Dedicated hotelier professional with a track record of achieving corporate objectives via the use of regular and coordinated processes. Capable of operating under duress and adjusting to new events and obstacles in order to maximise the organizational brand's exposure.
Overview
8
8
years of professional experience
Work History
Customer Service
Hyatt
Mississauga, ON
12.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender (Part-Time)
Farzi Cafe
Mississauga, ON
10.2021 - 12.2021
- Monthly unique beverage and cocktail offers as part of seasonal offerings.
- Implemented beverage preparation techniques that resulted in a considerable reduction in stock waste.
- Opening and closing chores included printing sales reports, prepping for the incoming shift, arranging cash drawers, and inventory taking.
- Maintained a clean and well-stocked bar in order to suit client requests.
- Consulted management with the organization of special events and promotions.
- Reduced waste by adhering to precise recipes and beverage measuring protocols.
Senior Bartender
Sheraton Grand
Bangalore, India
12.2017 - 03.2020
- Responsible for bar inventory management, restocking supplies, and placing orders for spirits, beer, wines, and mixers.
- Monthly unique beverage and cocktail offers as part of seasonal offerings.
- Accepted customer requests and seized opportunities to market specialty beverages and foods.
- Developed strategies to boost bar income through novel promotional concepts, specialty cocktails, and customer-centric events.
- Maintain meticulous inventory and communicated ordering requirements for liquor, beer, wine, and bar supplies to management.
- Regular inventory of bar and beverage supplies were conducted to ensure enough stock and prevent costly rush orders.
Butler
OCER, The Oberoi
Banglore
05.2017 - 07.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
PG Diploma - Hotel And Resort Management
Lambton College
Mississauga, ON04.2023
B.sc - B.sc
IGNOU University
India05.2017
Skills
- Microsoft Office suite
- HMS for operations
- G-Suite
- Software Proficiency
- Interpersonal Communication
Accomplishments
- Student of Marriott Bar Academy (MBA)
- Certified from Bacardi Masterclass 2019-2020
- Certified from Pernod Ricard .
- Completed 4 months of Internship from Movenpick Hotel and Spa, Bangalore.
Timeline
Customer Service
Hyatt
12.2022 - Current
Bartender (Part-Time)
Farzi Cafe
10.2021 - 12.2021
Senior Bartender
Sheraton Grand
12.2017 - 03.2020
Butler
OCER, The Oberoi
05.2017 - 07.2017
PG Diploma - Hotel And Resort Management
Lambton College
B.sc - B.sc
IGNOU University