Renzo Pinto
Director of operations
Mountain View
Summary
Results-driven Director of Operations with 15 years of experience in the industry, high expertise in streamlining processes, managing supply chains, and implementing effective training programs. Committed to enhancing operational efficiency and ensuring compliance with industry standards. Staff training and customer relationship management. Skilled in developing policies to improve workflow and drive operational excellence in fast-paced environments. Innovative operations professional with strong skills in strategic planning and execution. Experienced in developing training programs and implementing technology solutions to optimize processes and maintain compliance
Overview
15
15
years of professional experience
Work History
Director of Operations
Limon Restaurant Group
Mountain View
03.2022 - Current
- Collaborated with teams to streamline operational processes and improve efficiency.
- Assisted in managing supply chain logistics and inventory control systems.
- Supported daily operations by coordinating schedules and resources effectively.
- Participated in training staff on operational procedures and safety protocols.
- Helped maintain compliance with company policies and industry regulations.
- Engaged in problem-solving sessions to address operational challenges collaboratively.
- Created policies and procedures for improved workflow processes.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed training programs for new employees as well as existing staff members.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Developed beverage programs tailored to seasonal menus and customer preferences.
- Implemented cost control measures for beverage pricing and procurement.
- Invented monthly drink specials based on alcohol inventory and season.
General Manager
Limon Restaurant
Walnut Creek
11.2018 - 03.2022
- Oversaw daily operations of food service department ensuring compliance with health standards.
- Managed staff scheduling to maintain optimal service levels during peak hours.
- Trained new team members on customer service protocols and operational procedures.
- Developed employee schedules balancing labor costs with operational needs efficiently.
- Trained and supervised staff members in all aspects of restaurant operations.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Trained new hires on company policies and procedures.
- Handled customer complaints and feedback, implementing changes to improve service.
Lead Bartender
Limon Walnut Creek
Walnut
12.2017 - 11.2018
- Supervised bar operations to ensure smooth service and customer satisfaction.
- Trained and mentored junior bartenders in drink preparation and customer interaction.
- Developed new cocktail recipes to enhance the beverage menu's appeal.
- Built strong relationships with regular customers to foster loyalty and engagement.
- Handled cash transactions and maintained accurate financial records at the bar.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Trained new bartenders on drink preparation and upselling techniques.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Created signature beverages to increase revenue and patron loyalty.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Prepared mixed drinks according to standard recipes.
Lead Bartender
Wipe out Bar & Grill
San Francisco
05.2014 - 12.2017
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Greeted guests with friendliness and professionalism.
- Arranged bottles and glasses behind bar to make attractive displays.
- Effectively multitasked within fast-paced environment.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Collected and organized daily till totals and tips.
- Upsold customers from shelf to premium brands to help boost sales.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Balanced daily registers and generated sales reports for management.
- Maintained a safe working environment by following all safety protocols.
- Maintained list of ride services for inebriated customers to safely transport to destinations.
BOH & FOH Team member
Buckhorn Bar & Grill
12.2010 - 05.2014
- Prepared ingredients and ensured kitchen stations remained organized and clean.
- Assisted chefs with food preparation and cooking tasks during peak hours.
- Maintained inventory levels by tracking supplies and placing orders as needed.
- Followed safety protocols to ensure a clean and safe working environment.
- Collaborated with team members to meet service demands efficiently.
- Prepared workstations with ingredients and tools to increase efficiency.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted in training new team members on operational procedures and customer interaction.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
Education
Some College (No Degree) - Human Medicine
UPC
Lima, PeruSkills
- Operational efficiency
- Supply chain management
- Policy writing
- Inventory control
- Technology implementation
- Customer relationship management
- Compliance enforcement
- Leadership training
- Budget management
- Business management
- Operations oversight
- Financial controls implementation
- Strategic planning and execution
- Performance evaluations
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Director of Operations
Limon Restaurant Group
03.2022 - Current
General Manager
Limon Restaurant
11.2018 - 03.2022
Lead Bartender
Limon Walnut Creek
12.2017 - 11.2018
Lead Bartender
Wipe out Bar & Grill
05.2014 - 12.2017
BOH & FOH Team member
Buckhorn Bar & Grill
12.2010 - 05.2014
Some College (No Degree) - Human Medicine
UPC