Summary
Overview
Work History
Education
Skills
Timeline
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Renzo Garcia

San Juan Capistrano

Summary

Dedicated professional with a diverse background in delivery management, customer service, and hospitality. Currently leading a team at Archive Rental LLC, I optimize route planning, mentor drivers, and resolve complex customer inquiries to enhance satisfaction and operational efficiency. Previously served as Server/Assistant Beverage Manager at Bad to the Bone, overseeing beverage operations, managing inventory, and training staff to elevate guest experiences. In earlier roles, I engaged visitors at Fast5 Express, ensured resident satisfaction at Park Terrace Senior Living, and led dining operations. With strong leadership, organizational, and communication skills, I am committed to excellence and continuous improvement in any role.

Overview

5
5
years of professional experience

Work History

Social Media Content Creator

Archive Rentals LLC
11.2023 - Current


  • In my role, I am responsible for creating and editing content to effectively promote our services
  • This includes developing high-quality visual and written materials tailored to our target audience
  • Additionally, I generate innovative and engaging ideas aimed at maximizing our outreach on social media platforms
  • By leveraging trends and analytics, I ensure our content resonates with our audience and enhances our online presence
  • I collaborate closely with the marketing team to develop strategies that drive engagement and increase brand awareness

Delivery Team Lead

Archive Rental LLC
11.2023 - Current


  • Led a team of drivers, optimizing routes and delivery schedules to reduce times and improve efficiency.
  • Trained and mentored new drivers, promoting safety, reliability, and top-tier customer service.
  • Managed daily operations: load planning, vehicle maintenance, inventory, and driver performance reviews.
  • Conducted safety checks, ensuring compliance with regulations and implemented process improvements to enhance accuracy and reduce costs.
  • Proficient in operating 26ft non-CDL trucks for deliveries and event setups, including pre/post-trip inspections and secure transport.

Server/Assistant Beverage Manager

Bad to the Bone
05.2022 - 11.2023
  • I oversee all beverage operations, from curating and updating drink menus to ensuring top-notch quality and consistency
  • My strong leadership, organizational, and communication skills help me excel in creating an exceptional beverage experience for our guests
  • In my role, I collaborate closely with the culinary team to pair beverages with our food offerings, ensuring a cohesive and delightful dining experience
  • I also negotiate with vendors to secure the best prices and unique products, staying ahead of industry trends to introduce innovative drinks
  • Additionally, I handle customer feedback and swiftly address any issues to maintain a high level of guest satisfaction

PA to a Realtor

Lisa Hosinski
03.2021 - 02.2023
  • I excel in managing schedules, coordinating appointments, and handling all the behind-the-scenes tasks that keep a real estate business running smoothly
  • My attention to detail and excellent communication skills ensure that every transaction is seamless and every client feels valued
  • I pride myself on my ability to multitask and stay ahead of the game
  • From managing listings and preparing marketing materials to coordinating showings and handling client inquiries, I am dedicated to providing exceptional support

Assistant Manager/Team Member

Fast5 Express
03.2022 - 09.2022
  • Prioritized guest safety by rigorously following all safety protocols and emergency procedures to ensure a secure environment conducive to spending.
  • Engaged with visitors by addressing their questions and providing assistance, significantly enhancing their overall satisfaction and likelihood of repeat visits.
  • Kept current with the tunnel’s history, features, and updates to ensure accurate information delivery, which helped in promoting merchandise and services.
  • Greeted guests warmly, fostering a welcoming atmosphere and a positive first impression of the establishment, leading to increased visitor engagement.
  • Shared details about services, promotions, and events, empowering visitors to make informed decisions and increasing upsell opportunities.

Lead Server

Park Terrace Senior Living
01.2020 - 01.2021
  • Lead and supervise the dining team to deliver exceptional service and create a warm, welcoming atmosphere for residents.
  • Coordinate meal service to ensure the timely and accurate delivery of food and beverages, aligning with residents' dietary needs and preferences.
  • Train and mentor new staff members, fostering a supportive and collaborative team environment to enhance overall service quality.
  • Address resident feedback with empathy and promptness, ensuring concerns are managed effectively to maintain high satisfaction levels.
  • Collaborate with kitchen staff for seamless communication during meal service while maintaining a clean, organized, and safe dining area in compliance with health and safety regulations.

Education

High School -

San Juan Hills High School
06.2020

Skills

  • Multitasking & Organizational Skills
  • Vendor Negotiation & Relationship Building
  • Safety & Compliance Management
  • Problem-Solving & Conflict Resolution
  • Content Creation & Marketing
  • Customer Engagement & Satisfaction
  • Operational Efficiency
  • Leadership & Team Management

Timeline

Social Media Content Creator

Archive Rentals LLC
11.2023 - Current

Delivery Team Lead

Archive Rental LLC
11.2023 - Current

Server/Assistant Beverage Manager

Bad to the Bone
05.2022 - 11.2023

Assistant Manager/Team Member

Fast5 Express
03.2022 - 09.2022

PA to a Realtor

Lisa Hosinski
03.2021 - 02.2023

Lead Server

Park Terrace Senior Living
01.2020 - 01.2021

High School -

San Juan Hills High School

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Renzo Garcia