Renzelle Frank Rodrigueza
Edmonton,Alberta
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
6
6
years of professional experience
Work History
Heavy Haul Dispatcher
PME Ellisdon
Fort Saskatchewan, AB
07.2023 - Current
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Closely monitored dispatch board to triage and prioritize over 20 to 30 daily calls.
- Arrange 3rd party trucking to deliver yellow iron equipment and materials to project site.
- Request and approve quotes from 3rd party trucking vendor within approve budget per load.
- Scheduled deliveries and pickups according to project site needs.
- On board carriers and ensure updated record of 3rd party vendor documents and profile yearly.
- Managed customer accounts and invoicing.
Evening Operations Supervisor
Willys Trucking
09.2020 - 06.2023
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Lead Dispatcher
Central Carriers Ltd
Edmonton, AB
12.2019 - 09.2020
- Evaluated and adjusted over 10 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Trained 5 new employees in various procedures and gave feedback on daily work performance to increase productivity
- Managed 2 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Directed all dispatching, routing and tracking of 30 fleet vehicles.
- Strategically planned methods to achieve operational goals and targets.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Interacted well with sales, administration department and customers to build connections and nurture relationships.
Dispatcher
Central Carriers
Edmonton, AB
10.2017 - 11.2019
- Scheduled and dispatched drivers to locations in Edmonton
- Worked closely with customers to effectively resolve issues and complaints
- Communicated with customers to ensure that delivery expectations were met
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
- Answered more than 50 calls each day
- Documented all changes in computer tracking system
- Watched dispatch board and prioritized calls
- Maintained accurate records and schedules
- Performed various administrative functions, including filing paperwork, processing bill of lading, scanning and printing documents
- Directed investigations to verify and resolve customer or shipper complaints
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Maintained updated and detailed records of calls in physical and electronic database
Education
Diploma - Digital Media and Information Technology
Northern Alberta Institute of Technology
Edmonton, AB2018
Skills
- Knowledge of Hours of Service
- Proficient in MS Office Suites
- Exceptional communication skills
- Well understanding of LTL, FTL, Heavy Haul and Field Personnel dispatching
- Ability to recognize road bans, road limit and set up routes for heavy haul and specialize load delivery
- Invoicing
- Customer Relations
- Schedule management
- Strong organizational skills
- Detail-oriented
- Data entry
- Skilled problem solver
- Works well under pressure
Timeline
Heavy Haul Dispatcher
PME Ellisdon
07.2023 - Current
Evening Operations Supervisor
Willys Trucking
09.2020 - 06.2023
Lead Dispatcher
Central Carriers Ltd
12.2019 - 09.2020
Dispatcher
Central Carriers
10.2017 - 11.2019
Diploma - Digital Media and Information Technology
Northern Alberta Institute of Technology
Similar Profiles
Ian BouchardIan Bouchard
Heavy Equipment Operator at PME EllisdonHeavy Equipment Operator at PME Ellisdon
Brianna ErosBrianna Eros
Administrative Assistant at Silverado/PME/ EllisdonAdministrative Assistant at Silverado/PME/ Ellisdon
SAHIL RUKESAHIL RUKE
Production Manager at PME EntertainmentProduction Manager at PME Entertainment