Renzelle Frank Rodrigueza
Edmonton,Alberta
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
6
6
years of professional experience
Work History
Heavy Haul Dispatcher
PME Ellisdon
Fort Saskatchewan, Canada
07.2023 - Current
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Closely monitored dispatch board to triage and prioritize over 20 to 30 daily calls.
- Arrange 3rd party trucking to deliver yellow iron equipment and materials to project site.
- Request and approve quotes from 3rd party trucking vendor within approve budget per load.
- Scheduled deliveries and pickups according to project site needs.
- On board carriers and ensure updated record of 3rd party vendor documents and profile yearly.
- Managed customer accounts and invoicing.
Evening Operations Supervisor
Willys Trucking
Edmonton, AB
09.2020 - 06.2023
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Lead Dispatcher
Central Carriers Ltd
Edmonton, Alberta
12.2019 - 09.2020
- Evaluated and adjusted over 10 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Trained 5 new employees in various procedures and gave feedback on daily work performance to increase productivity
- Managed 2 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Directed all dispatching, routing and tracking of 30 fleet vehicles.
- Strategically planned methods to achieve operational goals and targets.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Interacted well with sales, administration department and customers to build connections and nurture relationships.
Dispatcher
Central Carriers
Edmonton, AB
10.2017 - 11.2019
- Scheduled and dispatched drivers to locations in Edmonton
- Worked closely with customers to effectively resolve issues and complaints
- Communicated with customers to ensure that delivery expectations were met
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
- Answered more than 50 calls each day
- Documented all changes in computer tracking system
- Watched dispatch board and prioritized calls
- Maintained accurate records and schedules
- Performed various administrative functions, including filing paperwork, processing bill of lading, scanning and printing documents
- Directed investigations to verify and resolve customer or shipper complaints
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Maintained updated and detailed records of calls in physical and electronic database
Education
Diploma - Digital Media and Information Technology
Northern Alberta Institute of Technology
Edmonton, AB2018
Skills
- Knowledge of Hours of Service
- Proficient in MS Office Suites
- Exceptional communication skills
- Well understanding of LTL, FTL, Heavy Haul and Field Personnel dispatching
- Ability to recognize road bans, road limit and set up routes for heavy haul and specialize load delivery
- Invoicing
- Customer Relations
- Schedule management
- Strong organizational skills
- Detail-oriented
- Data entry
- Skilled problem solver
- Works well under pressure
Timeline
Heavy Haul Dispatcher
PME Ellisdon
07.2023 - Current
Evening Operations Supervisor
Willys Trucking
09.2020 - 06.2023
Lead Dispatcher
Central Carriers Ltd
12.2019 - 09.2020
Dispatcher
Central Carriers
10.2017 - 11.2019
Diploma - Digital Media and Information Technology
Northern Alberta Institute of Technology